Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Work Availability
Languages
Interests
Work Preference
Quote
Software
Timeline
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Nicolas Mercier

Nicolas Mercier

General Manager
Bangkok,Thailand

Summary

I am a highly accomplished and results-oriented hotel leader with over 20 years of experience in the international luxury hospitality industry. My steadfast dedication to excellence has consistently driven outstanding results for all stakeholders. By providing the highest level of service, I create memorable experiences that consistently exceed guest expectations.


Overview

8
8
years of professional experience
6
6
Certifications
4
4
Languages
23
23
years of post-secondary education

Work History

GENERAL MANAGER

Hotel Indigo Bangkok Wireless Road
Bangkok, Thailand
10.2024 - Current
  • Oversaw all aspects of a 192-rooms, multi-outlet hotel operation, including two restaurants, two bars, and meeting facilities (up to 15 pax)
  • Cultivated a high-performing team of over 143 employees, driving exceptional service delivery and results.
  • Demonstrated strong crisis management skills by leading a safe and effective full hotel evacuation during an earthquake.
  • Improved operational efficiency through strategic room inventory realignment (16 to 12 room types) and departmental restructuring within F&B and Rooms.
  • Achieved significant gains in guest satisfaction (5.96 points YTD), loyalty recognition (5.73 points), and loyalty program growth (11.92 points YoY).
  • Championed inclusivity and diversity as Country Co-Leader for the ERG Out & Open committee, delivering three key initiatives.

HOTEL MANAGER

InterContinental Hotel & Residence Pondok Indah
Jakarta, Indonesia
03.2022 - 09.2024
  • Leading the full operation of 504 hotel & residence rooms, one restaurant, one lobby lounge, one Club InterContinental, conference and suites that can accommodate up to 3500 guests.
  • Inspiring the performance of over 200 employees to deliver outstanding results.
  • Successfully opened by 20th July 2023 193 luxury residences with a total budgeted revenue of 41 billion IDR (Indonesian Rupiah) for 2023.
  • Increased total revenue by 39% and GOP by 51% year to date vs 2022 results.
  • Drive a consistent focus on quality with an increase in guest satisfaction by 2,61 points year to date and 7,26 points in Loyalty recognition vs last year results.
  • Leading journey to tomorrow committee that result in an energy saving of 10% vs 2021, working with local communities to distribute food and books and winner of the EMEAA Communities project for November 2023.
  • Colleague heartbeat satisfaction went from 96 in 2019 (last colleague heartbeat score before pandemic) to 97 in 2022.
  • Creation of a scholarship with local universities to support the next generation of hotelier and be the preferred employer in Jakarta.

GENERAL MANAGER

Ultimate Provence Wine Estate & Boutique Hotel, SLH
Provence, France
02.2021 - 01.2022
  • Directed the entire operation of the hotel, reporting directly into the owning company. This included their extensive eco-friendly vineyard producing 1.6 million of wine bottles per year as well as 35 suites, 2 restaurants, 2 bars and one wine/souvenir shop.
  • Increased total revenue by 31% and profits by 83%, Moved the hotel from rank number 4 on Trip Advisor to number 1 in the Provence area. Increased customer satisfaction from 79.66% to 87.12% in less than a year.
  • Opened successfully UP Lounge during the European cup 2021 and the UP Pool Bar generating additional profits of 30%.
  • Developed a promotional/social media calendar for the entire hotel with Monthly promotions and activities to generate visibility and additional revenues for the hotel.

EXECUTIVE ASSISTANT MANAGER

InterContinental Long Beach Resort
Phu Quoc, Vietnam
08.2018 - 08.2020
  • Leading the entire operation with housekeeping, Front Office, F&B, Culinary, Recreation and security totaling 220 employees.
  • Pre and post Covid 19 action plan and readjustment with new organization structure.
  • Opened successfully one roof top bar (Ink360) that generated 2,5 million USD in its first year, one grocery shop (Mercado) and one signature restaurant (Lava) in 2019 that generated 750 000 USD within 6 Months.
  • Increase guest satisfaction by 4 points within the first year.
  • World Travel Award: Awarded World's Leading New Family Resort, World's Leading New Luxury Resort and World's Leading New Mice resort in 2018.
  • Organized with the support of the WWF an awareness program of plastic consumption on the island and became a public speaker for this cause on Phu Quoc Island.
  • Creation of a waste recycle program in collaboration with other International chain hotels.
  • Creation of a partnership with Vatel Institute Saigon to be their preferred destination for Interns for bachelor and MBA grade.

DIRECTOR OF FOOD & BEVERAGE

Sofitel Sydney Harbour
Sydney, Australia
06.2017 - 07.2018
  • Nominated to lead the pre - opening team of the new Sofitel Sydney Darling Harbour in October 2017 which included one restaurant, three bars and one club lounge (Club Millesime), In room dining and banquet spaces.
  • Implemented all SOPs' and sequence of service for the entire Food & beverage department.
  • Increased productivity by implementing a labor management system (Time Target) and by combining roles and readjusting operating hours in several outlets by 15%.
  • Implemented a revenue management system (Avero) and a revenue culture (the 'Revmax' room) maximizing revenues, generating additional earnings of 7%.
  • Champagne bar got awarded Bar of the Year (deluxe hotel) by TAA in 2018 (Tourism Accommodation Australia).

Education

BBA - International Business Management

Vatel International Business School
Nîmes, France
10.2001 - 03.2025

Skills

Inclusive Leader

Certification

Harvard Manage Mentor

References

Available Upon Request

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Advanced (C1)
French
Bilingual or Proficient (C2)
German
Elementary (A2)
Italian
Elementary (A2)
Indonesian
Beginner (A1)

Interests

Traveling

Food & Beverage

Football

New technology

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementStock Options / Equity / Profit SharingWork-life balanceCompany CultureHealthcare benefits

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Software

Microsoft Office

Opera PMS

Micros

Infrasys Cloud POS

Revenu Management System SBRP

Atiom

Watson

Timeline

GENERAL MANAGER

Hotel Indigo Bangkok Wireless Road
10.2024 - Current

HOTEL MANAGER

InterContinental Hotel & Residence Pondok Indah
03.2022 - 09.2024

GENERAL MANAGER

Ultimate Provence Wine Estate & Boutique Hotel, SLH
02.2021 - 01.2022

EXECUTIVE ASSISTANT MANAGER

InterContinental Long Beach Resort
08.2018 - 08.2020

DIRECTOR OF FOOD & BEVERAGE

Sofitel Sydney Harbour
06.2017 - 07.2018

BBA - International Business Management

Vatel International Business School
10.2001 - 03.2025

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Nicolas MercierGeneral Manager