JAA NUCHAREE SUKSANGCHAN
Nonthaburi
Summary
Experienced hospitality leader with over 15 years in luxury hotel operations, currently overseeing the Rooms Division for two properties under the Okura Nikko Hotel Management group. Skilled in managing Front Office, Housekeeping, Engineering, and Guest Experience functions with a strong focus on service quality, operational efficiency, and guest satisfaction. Proven ability to lead cross-functional teams, implement brand standards, and drive continuous improvement through data-driven insights and feedback platforms. Trusted by senior leadership to manage special projects, optimize cost controls, and contribute to strategic planning in alignment with commercial goals.
Overview
16
16
years of professional experience
2007
2007
years of post-secondary education
2
2
Languages
Work History
Cluster Rooms Division Manager
Hotel Nikko Bangkok & Hotel JAL City Bangkok
01.2025 - Current
- Provide strategic leadership and full oversight of the Rooms Division across both properties, including Front Office, Housekeeping, Engineering, and Overall Guest Experience.
- Lead department heads in upholding brand standards, optimizing cost controls, and driving operational efficiency.
- Collaborate closely with the Board of Directors, corporate office, and all department heads to develop and implement SOPs, KPIs, and service innovation strategies.
- Monitor guest feedback from OTAs and TripAdvisor to ensure consistent service excellence; coordinate cross-departmental concerns, conduct analysis, and implement solutions to enhance the guest experience.
- Oversee guest satisfaction through continuous review of platforms such as Hotel Zendesk, TripAdvisor, OTAs platform, FCS Inquiries, and the One Harmony Loyalty Program, ensuring effective service recovery and operational audits.
- Direct performance evaluations, departmental training programs, manpower planning, and annual CAPEX budgeting for both properties.
- Participate actively in Executive Committee and Revenue Strategy Meetings to align Rooms Division goals with overall business objectives.
- Manage and execute special projects and operational initiatives assigned by the Board of Directors, including service improvement campaigns, cross-property integration, and cost-efficiency programs.
Assistant Building Manager
Raimon Land PLC – The Lofts Silom
03.2021 - 11.2021
- Managed residential property operations, including maintenance, engineering, security, and concierge teams.
- Handled vendor coordination, insurance claims, tax, and regulatory matters to enhance resident satisfaction.
- Implemented service improvements for communal facilities and overall resident experience.
Customer Service Manager
Country Garden Services Holdings Co., Ltd., China
10.2020 - 02.2021
- Led service teams across multiple properties, focusing on customer relations, conflict resolution, and community engagement.
- Conducted staff training and implemented service excellence initiatives to enhance resident satisfaction.
Front Office Manager
Swissôtel Bangkok Ratchada
12.2019 - 06.2020
- Oversaw all Front Office operations including guest services, concierge, and reservations.
- Developed departmental budgets and implemented guest service training programs.
Assistant Front Office Manager / Duty Manager
Hotel Indigo Bangkok Wireless Road
09.2016 - 11.2019
- Assisted in managing daily Front Office functions, including IHG loyalty program execution.
- Acted as bridge between front- and back-of-house teams to ensure seamless guest experience.
Duty Manager
Anantara Sathorn Bangkok Hotel
08.2014 - 08.2016
- Supervised hotel operations during assigned shifts, ensuring staff productivity and guest satisfaction.
- Conducted performance reviews and supported staff coaching.
Lady in Red (Hotel Brand Ambassador)
Siam Kempinski Hotel Bangkok
02.2011 - 07.2014
- Served as the main contact for VIPs, managing check-ins and coordinating personalized experiences.
- Ensured consistent delivery of Kempinski’s service standards in guest-facing operations.
Guest Service Agent
Grand Hyatt Erawan & Plaza Athenee Le Royal Meridien, Bangkok
08.2009 - 01.2011
- Delivered exceptional guest services at reception and concierge desks in luxury settings.
Education
Bachelor of Business Administration - Hotel Management
Dusit Thani College
Skills
Key SkillsRooms Operations: Expert in managing Front Office, Housekeeping, and Engineering with a focus on service quality and operational efficiencyGuest Experience: Skilled in handling VIPs, service recovery, and monitoring guest feedback across TripAdvisor, OTAs, and loyalty programsLeadership: Strong team leadership, staff development, and interdepartmental coordinationFinancial Acumen: Experienced in budgeting, P&L management, cost control, and CAPEX planningTechnology: Proficient in PMS (Opera, FCS), Microsoft Office, and guest feedback platformsStrategic Thinking: KPI-driven with strengths in service innovation, resource planning, and cross-property collaboration
Timeline
Cluster Rooms Division Manager
Hotel Nikko Bangkok & Hotel JAL City Bangkok
01.2025 - Current
Assistant Building Manager
Raimon Land PLC – The Lofts Silom
03.2021 - 11.2021
Customer Service Manager
Country Garden Services Holdings Co., Ltd., China
10.2020 - 02.2021
Front Office Manager
Swissôtel Bangkok Ratchada
12.2019 - 06.2020
Assistant Front Office Manager / Duty Manager
Hotel Indigo Bangkok Wireless Road
09.2016 - 11.2019
Duty Manager
Anantara Sathorn Bangkok Hotel
08.2014 - 08.2016
Lady in Red (Hotel Brand Ambassador)
Siam Kempinski Hotel Bangkok
02.2011 - 07.2014
Guest Service Agent
Grand Hyatt Erawan & Plaza Athenee Le Royal Meridien, Bangkok
08.2009 - 01.2011
Bachelor of Business Administration - Hotel Management
Dusit Thani College
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