Pichaya Doungatit

• Welcome and provide general information such as facilities, room rate and benefit to both Thai and international guests.
• Maintain cleanliness and preparedness of lobby area to ensure welcoming environment.
• Oversaw daily operational for over 90 rooms across two distinct buildings, contributing to seamless guest experience.
• Processed move-ins and move-outs, managing lease agreements, handover documents, invoices, receipts and related documentation efficiently.
• Operating basic room reservation and booking with agencies.
• Handle customer complaints professionally, ensuring satisfactory resolution and develop strong lasting relationships..
• Respond emails and phone calls with guests, agencies, guest companies, and external relations.

PLATE All-day dinning

• Welcomed, greeted 100 - 300 guests in house per day and escort guest to table including inform restaurant information.
• Maintaining cleanliness and organized dining area.
• Serving food, drinks and running egg station in timely manner.
• Set tables correctly and clear plate, enhancing aesthetic value of dining room.
• Support for preparing buffet line and beverage bar station.
• Performed daily cleaning tasks such as coffee machine , including refill utensils cutlery.
• Polished glasses and cutlery to pristine standards.

Tuxedo Espresso Bar

• Took coffee orders and desserts including serving, making order , and recommend promotions.
• Managed supply to ensure it is sufficient and in good condition.
• Stocked display cases with fresh bakery items.
• Prepared coffee and other drink according to recipe guidelines for consistent taste.
• Processed customer payments and ensuring accuracy in cash handling.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Supported other team members such as Pool Bar, Club Lounge, and Rooftop to maintain smooth operations and guest satisfaction.