Chih Jen Cheng
Bangkok
Summary
Dedicated graduate with extensive experience in service management within the hospitality industry. Strong leadership skills, a team-oriented mindset, and the ability to work under pressure in dynamic environments. Creative, initiative-driven, well-organized, and committed to achieving goals through strategic planning and problem-solving.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Assistant Chief Butler
Rosewood Bangkok Hotel
02.2024 - Current
- Overseeing daily operations and coordinating with staff to ensure high standards of service
- Providing exceptional service to guests, anticipating needs, and ensuring guest comfort and satisfaction
- Ensuring attention to detail in all aspects, from room arrangements to meal presentations
- Effectively communicating with guests and staff, resolving issues efficiently
- Mentoring and training junior staff to enhance skills and knowledge
- Addressing problems or emergencies with quick and effective solutions
- Managing multiple tasks and responsibilities in time-sensitive situations
- Maintaining cultural awareness and sensitivity to diverse guest and staff backgrounds
Butler Supervisor
Rosewood Bangkok Hotel
11.2023 - 01.2024
- Ensured VIP guests received personalized service for a memorable stay
- Handled pre-arrival planning, personalized rooming, and coordinated guest experiences
- Represented hotel management to resolve guest or hotel-related situations
- Assisted in other Front Office divisions as required
Chinese-Speaking Butler
Rosewood Bangkok Hotel
11.2020 - 01.2023
- Welcomed and assisted guests with check-ins, check-outs, and billing
- Provided comprehensive hotel information and enhanced guest experiences
- Planned and arranged itineraries for VIP guests, ensuring a seamless stay
Welcomer
Pullman Bangkok Hotel G
09.2019 - 10.2020
- Supervised front office operations for a 469-room upscale hotel
- Provided training and performance feedback to front office staff
- Managed reservations to prevent overbooking and ensured guest satisfaction
- Assisted guests with inquiries, travel arrangements, and local recommendations
Premier Lounge Agent / Front Desk Agent / Concierge
Novotel Taipei Taoyuan International Airport
04.2017 - 09.2019
- Oversaw reception operations, including room management and cashiering
- Delivered high-quality guest experiences and promptly resolved feedback
- Assisted with baggage handling, dining services, and travel information
Education
Hsin Wu University of Science and Technology - Department of Travel Management
Hsin Wu University of Science and Technology
09.2011 - 06.2015
Skills
Technical oversight
Training coordination
Policy implementation
Team leadership
Performance management
Staff management
Extra-Curricular Activities
Ambassador of the School, Hsin Wu University of Science and Technology, 01/01/13, 12/31/15, Assisted in formal events and ceremonies, welcoming guests and answering inquiries., Conducted campus tours for prospective students and families., Promoted the university at expos and career fairs.
Personal Information
- Place of Birth: Taoyuan, Taiwan
- Date of Birth: 02/15/93
Timeline
Assistant Chief Butler
Rosewood Bangkok Hotel
02.2024 - Current
Butler Supervisor
Rosewood Bangkok Hotel
11.2023 - 01.2024
Chinese-Speaking Butler
Rosewood Bangkok Hotel
11.2020 - 01.2023
Welcomer
Pullman Bangkok Hotel G
09.2019 - 10.2020
Premier Lounge Agent / Front Desk Agent / Concierge
Novotel Taipei Taoyuan International Airport
04.2017 - 09.2019
Hsin Wu University of Science and Technology - Department of Travel Management
Hsin Wu University of Science and Technology
09.2011 - 06.2015
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