Ratthachasart Kittithiraphat
24/317 BaanSuanBangKean U4 5fl. Anusawari Bangkhen, Bangkok
Summary
Industrious Guest Services Agent skilled in resolving guest complaints utilizing tact, diplomacy and critical thinking. Driven to foster satisfaction and superior service through dedication to exceeding guest expectations.
Overview
9
9
years of professional experience
Work History
Guest Service Agent - Chinese Speake
Rosewood Hotel Bangkok
06.2022 - Current
- Greeted guests with a friendly and welcoming attitude.
- Performed check-in, check-out procedures for arriving, departing guests according to established standards.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Provided guest assistance and information regarding local attractions and points of interest.
Villa Butler Office
Thames Valley Khao Yai
01.2020 - 06.2022
Butler Service Officer
PATHUMWAN PRINCESS HOTEL
01.2017 - 10.2019
Market Administrator
AGODA SERVICES., COMPANY LIMITED
2016 – 2017 MARKET ADMINISTRATOR
03.2016 - 01.2017
- Developed and implemented comprehensive marketing strategies to promote products and services.
- Organized and managed trade shows, conferences, presentations and other special events.
- Analyzed data from surveys, focus groups and competitor activities to create effective marketing plans.
FRONT DESK OFICER
HOLIDAY INN KUNMING CITY CENTER (CHINA)
08.2015 - 11.2016
Education
MBA - Finance And Banking
Ramkhamhaeng University
Bangkok - Thailand11-2018
BBA - General Management
CAS Yunnan Normal University
Kunming - China 11-2016
BBA - General Management
Dhurakij Pundit University
Bangkok - Thailand10-2015
Skills
- Opera systems, Comanche systems
- Extranet of OTAs (Bcom Agoda, etc)
- Chinese Language
Timeline
Guest Service Agent - Chinese Speake
Rosewood Hotel Bangkok
06.2022 - Current
Villa Butler Office
Thames Valley Khao Yai
01.2020 - 06.2022
Butler Service Officer
PATHUMWAN PRINCESS HOTEL
01.2017 - 10.2019
Market Administrator
AGODA SERVICES., COMPANY LIMITED
03.2016 - 01.2017
FRONT DESK OFICER
HOLIDAY INN KUNMING CITY CENTER (CHINA)
08.2015 - 11.2016
MBA - Finance And Banking
Ramkhamhaeng University
BBA - General Management
CAS Yunnan Normal University
BBA - General Management
Dhurakij Pundit University
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