Wimontra Kaewthung

Work History

Reservation Manager

Sea Sun Sand Resort and Spa, Patong Beach

Phuket

2015.05 - 2020.07

Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Provided follow through on all calls with confirmations and dissemination of requested information.
Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Provided customers with information about availability and pricing.
Maintained awareness of types of rooms available in different resort locations.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Worked closely with front desk to achieve full occupancy of property.
Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Resolved various issues and discrepancies for customers.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Handled billing information over phone.
Set aggressive targets for employees to drive company success and strengthen motivation.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Hotel Manager

Chanalai Romantica, Kata Beach

Phuket

2013.10 - 2015.01

Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Provided services efficiently and with high level of accuracy.
Prepared bills for customers and delivered to rooms on day of check-out.
Supervised front desk agents and helped to resolve issues arising during shifts.
Offered appropriate reservation options based on expected attendees when coordinating events.
Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
Promoted hotel brand by incorporating new social media marketing program to increase in new business.
Increased customer service ratings through personable service.
Provided exceptional service and assistance to guests upon check-in.
Prepared monthly resort audits for review.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Increased customer satisfaction by resolving issues.
Identified issues, analyzed information and provided solutions to problems.

Assistant Reservation Manager

Tropical Garden Resort, Kata Beach

Phuket

2011.06 - 2013.06

Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Worked closely with front desk to achieve full occupancy of property.
Handled billing information over phone.
Provided customers with information about availability and pricing.
Provided follow through on all calls with confirmations and dissemination of requested information.
Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Resolved various issues and discrepancies for customers.
Maintained awareness of types of rooms available in different resort locations.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Maintained store equipment, printers and fax machines.
Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Reservation Office

Amanpuri, Surin Beach

Phuket

2009.10 - 2011.06

Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Handled reservations and answered questions from interested patrons for busy [Number]-room hotel.
Handled billing information over phone.
Worked closely with front desk to achieve full occupancy of property.
Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Provided customers with information about availability and pricing.
Carried out day-to-day duties accurately and efficiently.

Reservation Officer

Baumanburi Hotel, Patong Beach

Phuket

2008.09 - 2009.10

Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Resolved various issues and discrepancies for customers.
Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Provided follow through on all calls with confirmations and dissemination of requested information.
Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Maintained awareness of types of rooms available in different resort locations.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Worked closely with front desk to achieve full occupancy of property.
Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Provided customers with information about availability and pricing.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Handled billing information over phone.
Actively listened to customers' requests, confirming full understanding before addressing concerns.

Overview

Work History

Reservation Manager

Hotel Manager

Assistant Reservation Manager

Reservation Office

Reservation Officer

Education

Associate of Arts - English Major

High School Diploma -

Skills

Timeline

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