Wimontra Kaewthung
Cluster Assistant Reservation Sales Manager
21/27 Moo 2 Tambon Vichit Muang, Phuket
Overview
11
11
years of professional experience
10
10
years of post-secondary education
Work History
Reservation Manager
Sea Sun Sand Resort and Spa, Patong Beach
Phuket
05.2015 - 07.2020
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Provided customers with information about availability and pricing.
- Maintained awareness of types of rooms available in different resort locations.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Worked closely with front desk to achieve full occupancy of property.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Resolved various issues and discrepancies for customers.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Handled billing information over phone.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Hotel Manager
Chanalai Romantica, Kata Beach
Phuket
10.2013 - 01.2015
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided services efficiently and with high level of accuracy.
- Prepared bills for customers and delivered to rooms on day of check-out.
- Supervised front desk agents and helped to resolve issues arising during shifts.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
- Promoted hotel brand by incorporating new social media marketing program to increase in new business.
- Increased customer service ratings through personable service.
- Provided exceptional service and assistance to guests upon check-in.
- Prepared monthly resort audits for review.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Increased customer satisfaction by resolving issues.
- Identified issues, analyzed information and provided solutions to problems.
Assistant Reservation Manager
Tropical Garden Resort, Kata Beach
Phuket
06.2011 - 06.2013
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Worked closely with front desk to achieve full occupancy of property.
- Handled billing information over phone.
- Provided customers with information about availability and pricing.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Resolved various issues and discrepancies for customers.
- Maintained awareness of types of rooms available in different resort locations.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained store equipment, printers and fax machines.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Reservation Office
Amanpuri, Surin Beach
Phuket
10.2009 - 06.2011
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Handled reservations and answered questions from interested patrons for busy [Number]-room hotel.
- Handled billing information over phone.
- Worked closely with front desk to achieve full occupancy of property.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Carried out day-to-day duties accurately and efficiently.
Reservation Officer
Baumanburi Hotel, Patong Beach
Phuket
09.2008 - 10.2009
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Maintained awareness of types of rooms available in different resort locations.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Worked closely with front desk to achieve full occupancy of property.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Handled billing information over phone.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Education
Associate of Arts - English Major
06.2003 - 02.2007
High School Diploma -
05.1997 - 03.2003
Skills
Transportation information
Telephone reservations
Hotel accomodations
Travel bookings
Friendly service mentality
Problem-Solving
Organization and Time Management
Sales and marketing
Staff Management
Financial Management
Budgeting
Negotiation
Timeline
Reservation Manager - Sea Sun Sand Resort and Spa, Patong Beach
05.2015 - 07.2020
Hotel Manager - Chanalai Romantica, Kata Beach
10.2013 - 01.2015
Assistant Reservation Manager - Tropical Garden Resort, Kata Beach
06.2011 - 06.2013
Reservation Office - Amanpuri, Surin Beach
10.2009 - 06.2011
Reservation Officer - Baumanburi Hotel, Patong Beach
09.2008 - 10.2009
Naresuan University - Associate of Arts, English Major
06.2003 - 02.2007
Udomdarunee School - High School Diploma,
05.1997 - 03.2003