Umawadee Temrat
Front Office Manager
Phuket
Summary
Highly motivated and detail-oriented Front Office professional with over 10 years of experience in managing administrative tasks and delivering exceptional service, Adept at leading teams, consistently exceeding operational targets. Proven ability to foster a positive work environment while maintaining high standards of service delivery. Committed to leveraging strong leadership skills to drive team performance and elevate overall guest satisfaction.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Front Office Manager
Pullman Phuket Arcadia Naithon Beach
02.2025 - 05.2025
- The focus lies on supporting the front office team, involved managing daily operations, resolved guest issues, contributing to consistent positive feedback.
- Streamlined check-in and check-out processes, significantly enhancing guest satisfaction.
- Implemented training programs for staff, improving service delivery and operational efficiency.
- Actively Worked closely with management to develop strategies aimed at improving overall guest experiences.
- Delivered excellent revenue growth opportunities through up-selling, promotion, Membership program.
- Scheduled team members and allocated resources for routine operation and special projects, established clear procedure for team work, document tracking and data reporting.
Front Office Manager
Grand Mercure Krabi Ao nang(Pre-opening)
06.2024 - 02.2025
Assistant Front Office Manager
Pullman Phuket Arcadia Naithon Beach
10.2021 - 05.2024
Welcomer Manager
Pullman Phuket Arcadia Naithon Beach
09.2018 - 09.2021
Duty Manager
Pullman Phuket Arcadia Naithon Beach
11.2015 - 08.2018
Front Office Supervisor
Pullman Phuket Arcadia Naithon Beach
03.2015 - 10.2015
Guest Service Agent
Pullman Phuket Arcadia Naithon Beach
03.2014 - 02.2015
Guest Service Agent
The Vijit Resort
02.2013 - 02.2014
Guest Service Agent
Anantara Bophut Samui
05.2011 - 08.2012
Education
Bachelor Degree -
Walailak University
05.2007 - 03.2011
Bachelor Degree - English Major
School of Liberal Arts
Skills
- PMS System
- Front Office
- Communication Skills
- Ability to Work Under Pressure
- Microsoft Office
- Customer Service
- Team Leadership
- Multitasking Abilities
- Operational Efficiency
Timeline
Front Office Manager
Pullman Phuket Arcadia Naithon Beach
02.2025 - 05.2025
Front Office Manager
Grand Mercure Krabi Ao nang(Pre-opening)
06.2024 - 02.2025
Assistant Front Office Manager
Pullman Phuket Arcadia Naithon Beach
10.2021 - 05.2024
Welcomer Manager
Pullman Phuket Arcadia Naithon Beach
09.2018 - 09.2021
Duty Manager
Pullman Phuket Arcadia Naithon Beach
11.2015 - 08.2018
Front Office Supervisor
Pullman Phuket Arcadia Naithon Beach
03.2015 - 10.2015
Guest Service Agent
Pullman Phuket Arcadia Naithon Beach
03.2014 - 02.2015
Guest Service Agent
The Vijit Resort
02.2013 - 02.2014
Guest Service Agent
Anantara Bophut Samui
05.2011 - 08.2012
Bachelor Degree -
Walailak University
05.2007 - 03.2011
Bachelor Degree - English Major
School of Liberal Arts
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