Samaporn Nedbud

• Recheck correspondence for upcoming arrival for 1, 3, 5 and 7
  days booking and ensure that all details in system and document are correct
• Manage and control room inventory (Using Commanche)
• Created booking for VIP or owner's guest and assigned guest's
  room and fulfill guest's request by coordinating with concerned department
• Assist Director of E-Commerce to monitor room inventory and send stop sales to agent and close out room inventory in channel manager once hotel is fully booked
  to avoid overbooked situation
• Provided effective and efficient services to guests measured
  through key performance metrics
• Trained reservation team to swiftly respond to email room
  bookings
• Used smart upselling techniques to maximize revenue including room upgrading and service add-ons when guest makes reservation
• Maintained and extensive knowledge of establishment services availability and provide information to guests accurately
• Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
• Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
• Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.

• Recheck correspondence for upcoming arrival for 1, 3, 5 and 7 days booking and ensure that all details in system and document are correct
• Manage and control room inventory for both hotels (Using Smartfinder)
• Created booking for VIP or owner's guest and assigned guest's room and fulfill guest's request by coordinating with concerned department
• Manage room assignment for every bookings to ensure that each booking has the suitable room assignment as per guest request to avoid guest complaints and overbooked situation
• Create rate code and package code in PMS for new agent contract and new promotion
• Correct and review of any reply guest’s enquiry via Facebook, Line official from colleague
• Daily do occupancy report and pick up resort and send to HODs
• Assist Cluster Director Revenue Management & Distribution to Monitor room inventory and send stop sales to agent and close out room inventory in channel manager once hotel is fully booked to avoid overbooked situation
• Assist Cluster Director Revenue Management & Distribution to do other related duties as required such as upload rate, fill up inventory and close out allotment in each OTAs Channel (Using Web Connection)
• Provided effective and efficient services to guests measured through key performance metrics
• Trained reservation team to swiftly respond to email room bookings
• Used smart upselling techniques to maximize revenue including room upgrading and service add-ons when guest makes reservation
• Maintained and extensive knowledge of establishment services availability and provide information to guests accurately

• Process reservations for unit owner bookings that come from Property and Estate office
• Prepare draft offer and send to General Manager for VIP guest enquiry that leaded by General Manager
• Check correspondence for upcoming arrival for 1, 3, 5 and 7 days booking and ensure that all details in system and document are correct
• Manage room assignment for every bookings to ensure that each booking has the suitable room assignment as per guest request to avoid guest complaints and overbooked situation
• Create rate code and package code in PMS for new agent contract and new promotion
• Reply guest’s enquiry via Facebook, Line official
• Daily do occupancy report and pick up resort and send to management team
• Weekly do cancellation report and pick up resort and send to management team
• Assist Assistant Director Revenue and E-Commerce to Monitor room inventory and send stop sales to agent and close out room inventory in channel manager once hotel is fully booked to avoid overbooked situation
• Assist Assistant Director Revenue and E-Commerce to do other related duties as required such upload rate and close out allotment in each OTAs Channel (Using Siteminder)
• Provided effective and efficient services to guests measured through key performance metrics
• Trained reservation team to swiftly respond to email room bookings
• Used smart upselling techniques to maximize revenue including room upgrading and service add-ons when guest makes reservation
• Maintained and extensive knowledge of establishment services availability and provide information to guests accurately

• Check correspondence for upcoming arrival for 1, 3, 5 and 7 days booking and ensure that all details in system and document are correct
• Manage room assignment for every bookings to ensure that each booking has the suitable room assignment as per guest request to avoid guest complaints and overbooked situation
• Create rate code and package code in PMS for new agent contract and new promotion
• Reply guest’s enquiry via Facebook, Line official
• Daily do occupancy report and pick up resort and send to management team
• Weekly do cancellation report and pick up resort and send to management team

• Process reservations through telephone, mail, fax or any other channel for guest and travel agents including blockage for group booking
• Answer call and reply all upcoming email and fax within 24 hours
• Process Cancellation and modification of reservations from guest and travel agents
• Handle group bookings from Tour Series, Aircrews and groups from sales event team
• Assist Reservation Manager to check correspondence for upcoming arrival for 1, 3, 5,
• 7 days booking and ensure that all details in system and document are correct

Daily do availability report, and pick up resort and send to management

team

• Assist Reservation Manager to do other related duties as required such as month end report, block forecast report

• Process reservations through telephone, mail, fax or any other channel for guest and travel agents including blockage for group booking
• Answer call and reply all upcoming email and fax within 24 hours
• Process Cancellation and modification of reservations from guest and travel agents
• Handle group bookings from Tour Series, FAM trip and groups from sales event team
• Assist Reservation Manager to check correspondence for upcoming arrival for 1, 3, 5, 7 days booking and ensure that all details in system and document are correct
• Daily do availability report, STR report and pick up resort and send to management

team

• Assist Reservation Manager to do other related duties as required such as month end report, block forecast report

• Process reservations through telephone, mail, fax or any other channel for guest and travel agents including blockage for group booking
• Answer call and reply all upcoming email and fax within 24 hours
• Process Cancellation and modification of reservations from guest and travel agents
• Knowledge of room availability at all times, for future and present dates, waitlist and overbooking factors
• Coordinate with front desk and others department to fulfill guest request
• Daily check correspondence for upcoming arrival for 1, 3, 5, 7 days booking and ensure that all details in system and document are correct
• Daily check reservation trace in Fidelio system to make sure that all guest request has been noted and the payment has been settled by agent or guest
• Daily do reservation enter on and reservation cancel and send to HOD
• Assist Reservation manager to weekly and monthly report as below;
• ­ Weekly Market Segment report

­ Yearviews Report

• Update “Shared ” drive and ensure that all information is updated
• Maintain high level of product knowledge for the property.

• Process reservations through telephone, mail, fax or any other channel for guest and travel agents including blockage for group booking
• Process Cancellation and modification of reservations from guest and travel agents
• Knowledge of room availability at all times, for future and present dates, waitlist and overbooking factors
• Check correspondence for upcoming arrival booking and ensure that all details in system and document are correct
• Working with Sales team about issuing wholesales agent contract and others promotion
• Process Reservation made and cancelled report and sent to Management team on each day
• Process weekly and monthly report as below;
• ­ Weekly On the book and Day to Day report

­ Weekly Forecast report

­ Monthly On the book report

­ Monthly Geographical Statistics report

­ Monthly Complimentary and long staying guest report

• Manage rate and promotion for online travel agent (OTAS) by using agent’s extranet site and channel manager (Ezyield)
• Monitor and update about changing inventory in resort