SIRINTHIP INPAKDEE
Front Office Department
PHUKET,PPhuket
Summary
Accomplished Duty Manager at Anantara Koh Yao Yai Resort & Villas, adept in operations management and employee development. Spearheaded process improvements, enhancing customer satisfaction and team efficiency. Excelled in staff scheduling and mentoring, achieving significant loyalty and trust from both clients and team members.
Overview
15
15
years of professional experience
8
8
Certifications
Work History
Duty Manager
Anantara Koh Yao Yai Resort&Villas
10.2024 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Implemented new procedures to optimize workflow efficiency within the front desk team.
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Duty Manager
Pullman Phuket Arcadia Naithon Beach
11.2016 - 10.2024
- Trained employees in essential job functions.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Guest Service Agent Supervisor
The Slate Phuket
02.2013 - 11.2016
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Streamlined check-in processes, reducing wait times for guests.
- Managed group bookings to ensure seamless organization of events and accommodations.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Greeted guests upon arrival and offered assistance.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Maximized revenue by upselling room upgrades and additional services.
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Managed check-in and check-out procedures for guests.
- Greeted guests upon arrival by providing warm welcome.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Assisted with luggage handling, valet services and concierge services.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Guest Service Agent
Sawasdee Village and the Baylay Villa
02.2011 - 02.2013
- Managed group bookings to ensure seamless organization of events and accommodations.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Greeted guests upon arrival and offered assistance.
- Maximized revenue by upselling room upgrades and additional services.
- Managed check-in and check-out procedures for guests.
- Greeted guests upon arrival by providing warm welcome.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Facilitated and coordinated transportation services for guests.
- Scheduled and confirmed restaurant reservations for guests.
- Assisted with luggage handling, valet services and concierge services.
- Created welcoming and comfortable environment for guests.
- Provided accurate information regarding local attractions, restaurants and activities.
Guest Service Agent
PHI PHI Island Cabana
08.2009 - 02.2011
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Managed check-in and check-out procedures for guests.
- Greeted guests upon arrival by providing warm welcome.
Education
Bachelor 's Degree - Hotel And Tourism Management
MAHASARAKHAM UNIVERSITY
Mahasarakham 12.2009
Skills
Process improvements
Certification
CPR and AED Training
Timeline
Duty Manager
Anantara Koh Yao Yai Resort&Villas
10.2024 - Current
CPR and AED Training
11-2023
Award to Eepress our gratitude for your loyalty presented
11-2023
Heartists is a Transfermer and is qualified transform the AccorHotels culture
03-2018
Duty Manager
Pullman Phuket Arcadia Naithon Beach
11.2016 - 10.2024
Aware Game of the month at Indigo Pearl Phuket
03-2015
Completion Trainer Workshop
10-2014
Completion Guest Contact Skills Training
05-2014
Accomplishment Platinum Service Level II-Mastering customer Awareness
04-2013
Guest Service Agent Supervisor
The Slate Phuket
02.2013 - 11.2016
Completed to upselling Trying course in Service Techniques from Department of skill development, Ministry of Labour
11-2011
Guest Service Agent
Sawasdee Village and the Baylay Villa
02.2011 - 02.2013
Guest Service Agent
PHI PHI Island Cabana
08.2009 - 02.2011
Bachelor 's Degree - Hotel And Tourism Management
MAHASARAKHAM UNIVERSITY
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