KRIS CHOU

• Planning and Preparation:

Actively participated in store preparation, defining strategic direction, establishing business model, and selecting a location. Conducted market research and collaborated for a smooth opening.

• Team Management:

Led recruitment, training, and management of a 280-member team, including 10 supervisors. Provided guidance for day-to-day operations.

• Operational Management:

Took full responsibility for daily operations, including inventory, supply chain, customer service, and performance tracking. Ensured smooth store operations through process optimization.

• Problem-solving:

Collaborated with headquarters to address challenges, providing valuable insights and recommendations with a deep understanding of the local market.

• Preparation of the first store in Taiwan
• Recruit, train and manage 400 employees (including 10 managers and 40 supervisors)
• Responsible for all operations of the store and assisting the Japanese head office in solving the
problems of the Taiwan market
• In the first three months, the performance has reached the second place in more than 400 stores in the world

• Trained team members in successful strategies to meet operational and sales targets
• Create strong relationships with key client stakeholders at both senior and mid-management levels
• Expanded six stores in major cities in Taiwan within one year
• Achieved 70% increase in sales performance within one year
• Understand competitive landscape and market trends

• No.1 Profitable Costco warehouse in the world.
• No.2 Sales performing Cost warehouse in th world
• Achieve 5 annual targets for 2 years in a row. Annual performance has been over 325 million dollars (Performance increase is 7%, which is the highest in Taiwan. Profit increase is 10%, the highest around the globe, D&D, Expense, and Shrink below plan)

Elevated employee morale, achieving a 7% annual productivity increase, oversaw a team of 15 supervisors and 100+ employees, enhanced customer relations and service standards, resolved customer issues, conducted staff training, fostered a culture of continuous improvement, and collaborated with security and law enforcement on shoplifting and vandalism response

Oversaw monthly expenses of 250k USD.

Managed recruitment and hiring for various positions.

Handled reports, presentations, travel coordination, phone inquiries, and financial processing.

Managed weekly employee schedules for one year.

Led recruitment and interviews, averaging approximately 30 hires annually.

Provided instruction on handling complex sales, reported store and staff issues, trained associates on POS systems and key sales tactics, and maintained customer relations in accordance with company policies while communicating clear expectations and goals to the team.

• Best employee of the month for 2 years in a row
• Repeatedly achieve the highest productivity, scan rate, and contract extension rate for the department per week.