Karina Srichomphoo
Assistant Central Service Manager
Bangkok,10
Summary
Dynamic professional with a proven track record at Valia Hotel Bangkok, enhancing customer satisfaction and streamlining operations. Excelled in problem-solving and multitasking, significantly increasing revenue through strategic upselling. Skilled in Proficient services, effective communication, monitoring Internal & external and adept at driving profitability and efficiency across diverse teams.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
5
5
Languages
Work History
Assistant Central Service Manager
Valia Hotel Bangkok
01.2024 - Current
- Implemented strategies to increase customer service satisfaction ratings.
- Conducted regular audits of reservation systems data entry accuracy, identifying areas of improvement for overall efficiency and guest satisfaction.
- Monitored service staff performance to identify areas of improvement.
- Resolved customer complaints in professional and timely manner.
- Managed large call volumes, maintaining professionalism and attention to detail under pressure.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Increased overall revenue by upselling additional services and products during promotion.
- Maintained up-to-date knowledge of hotel promotions, rates, and availability for accurate bookings.
Aviation Fuel Sales Specialist
Istanbul Jet Aviation & Fuel Service Inc.
06.2022 - 12.2023
- Managed tender processes, contracting, and negotiations.
- Conducted pricing analysis for jet fuel services, ensuring competitive pricing and maximizing profitability.
- Managed accounting and invoicing processes.
- Oversaw sales and supply chain operations, coordinating with internal teams.
- Maintained consistent formatting and style throughout the section, enhancing readability and professionalism.
- Collected, arranged, and input information into database system.
Guest Service Agent
Gaia Beach Hotel Kocaeli, Turkiye
09.2020 - 11.2021
- Greeted guests upon arrival and offered assistance.
- Collected room deposits, fees, and payments.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Answered incoming guests, telephone calls, and email inquiries provided information regarding hotel services and amenities.
- Provided guest assistance and recommendations for tourist attractions.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Customer Service and Product Sales
Gratis Istanbul, Turkiye
10.2019 - 03.2020
- Maintained ongoing communication with customers, addressing any concerns or issues promptly and proactively.
- Updated and maintained accurate customer contact databases, ensuring consistency and facilitating effective communication.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Education
BBA - International Business Administration
Vongchavalitkul University
Nakhonratchasima, Thailand 08.2015 - 05.2019
Skills
Proficiency in MS Office
Writing and Verbal Communication
Problem-solving
Multitasking and Organization
Negotiate and Convincing
High patience
Social Media & Digital Marketing
Data Entry
Ai Illustration / Graphic Design
Adobe Photoshop
Canva
Personal Information
Date of birth: 25/04/1997
Nationality: Thai - German
Timeline
Assistant Central Service Manager
Valia Hotel Bangkok
01.2024 - Current
Aviation Fuel Sales Specialist
Istanbul Jet Aviation & Fuel Service Inc.
06.2022 - 12.2023
Guest Service Agent
Gaia Beach Hotel Kocaeli, Turkiye
09.2020 - 11.2021
Customer Service and Product Sales
Gratis Istanbul, Turkiye
10.2019 - 03.2020
BBA - International Business Administration
Vongchavalitkul University
08.2015 - 05.2019
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