Hi, I’m
Anya Valkyrie
Customer Support Manager
Bangkok
Summary
Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
8
years of professional experience
Work History
Megatix Thailand
Customer Support and Client Onboarding Specialist
09.2023 - Current
Job overview
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Developed strong client relationships through consistent communication and attentive service.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
DDproperty by AllProperty Media
Customer Care Team Leader
3 2023 - 07.2023
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Developed comprehensive training programs to equip new hires with essential skills and knowledge.
Muangthai Life Assurance PCL.
Expert
08.2022 - 12.2022
AirPay (Talktome)
Call Center Operations Manager
10.2020 - 03.2022
Job overview
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Developed process controls and metrics for daily management of call center.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
StoreHub
Customer Care Representative
02.2020 - 10.2020
Booking.com
Customer Service Guest Specialist
01.2019 - 02.2020
HandiGo
Business Developer Team Lead
03.2016 - 12.2018
Education
Assumption University of Thailand
Bachelor of Arts from Communication Arts, Public Relations
Skills
Toeic Score 950
Timeline
Customer Support and Client Onboarding Specialist
Megatix Thailand
09.2023 - Current
Expert
Muangthai Life Assurance PCL.
08.2022 - 12.2022
Call Center Operations Manager
AirPay (Talktome)
10.2020 - 03.2022
Customer Care Representative
StoreHub
02.2020 - 10.2020
Customer Service Guest Specialist
Booking.com
01.2019 - 02.2020
Business Developer Team Lead
HandiGo
03.2016 - 12.2018
Customer Care Team Leader
DDproperty by AllProperty Media
3 2023 - 07.2023
Assumption University of Thailand
Bachelor of Arts from Communication Arts, Public Relations
04.2017
Similar Profiles
Khun Min Wai Yan SoeKhun Min Wai Yan Soe
IT Support Operator (Internship) at Cal-Comp Electronics (Thailand) Co., LTD, New Kinpo Group, ThailandIT Support Operator (Internship) at Cal-Comp Electronics (Thailand) Co., LTD, New Kinpo Group, Thailand
Wasini ChunnoiWasini Chunnoi
Tax Consultant at Vialto Partners Thailand Ltd. (Former from PwC International Assignment Services (Thailand) Ltd.)Tax Consultant at Vialto Partners Thailand Ltd. (Former from PwC International Assignment Services (Thailand) Ltd.)
SIRINAPAPEN PUANPERMSIRINAPAPEN PUANPERM
Japanese Interpreters/Translators Supervisor at Orbray Thailand Co.,Ltd (Namiki Precision (Thailand) Co., Ltd.)Japanese Interpreters/Translators Supervisor at Orbray Thailand Co.,Ltd (Namiki Precision (Thailand) Co., Ltd.)
Supisara SritrakoolSupisara Sritrakool
Oral Surgeon (Part-Time) at Samitivej ChonburiOral Surgeon (Part-Time) at Samitivej Chonburi
Oranicha LacharojanaOranicha Lacharojana
Back Office at ExxonMobil LimitedBack Office at ExxonMobil Limited