Daran Ploysrikum
Bangkok
Summary
Customer Service Representative with experience in implementing creative solutions and enhancing client satisfaction at WooKoo (via Live99 and BIPO). Skilled in complaint resolution and teamwork, consistently working towards high customer satisfaction standards. Experienced in call center operations and building positive client relationships, with a TOEIC score of 785.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
WooKoo (via Live99 and BIPO)
02.2024 - Current
- Proven ability to develop and implement creative solutions to complex problems.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Provided professional services and support in dynamic work environments.
- Handled approximately 70 customer inquiries and complaints daily through chat, focusing on providing timely and effective resolutions.
Insurer
AIA
09.2020 - Current
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing self performance and driving business success.
One Stop Service Agent
Topgolf Megacity
06.2022 - 09.2023
- Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance the customer service experience and exceed team goals through effective client satisfaction rates.
- Managed approximately 50 incoming calls, emails, and live chats per day from customers.
Air Ambassador
Advance Tour
04.2022 - 06.2022
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create a welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
Education
BBA - Aviation Management
Mae Fah Luang University
Chiang Rai, Thailand01.2020
Skills
- Appointment Scheduling
- Report Generation
- Complaint resolution
- Live chat support
- Call Center Operations
- Teamwork and Collaboration
- Task Prioritization
- JLPT N4 Score: 90 (Listening: 24, Reading: 66)
- TOEIC Score: 785 (Listening: 410, Reading: 375)
Languages
Thai
Native language
Japanese
Intermediate
B1
English
Advanced
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Representative
WooKoo (via Live99 and BIPO)
02.2024 - Current
One Stop Service Agent
Topgolf Megacity
06.2022 - 09.2023
Air Ambassador
Advance Tour
04.2022 - 06.2022
Insurer
AIA
09.2020 - Current
BBA - Aviation Management
Mae Fah Luang University
Similar Profiles
Dilma Del CompoDilma Del Compo
Operator at WOOKOOOperator at WOOKOO
Smriti DasSmriti Das
Project Consultant at BIPO Service Pvt LtdProject Consultant at BIPO Service Pvt Ltd
Alex Kuan Shih ChiehAlex Kuan Shih Chieh
Senior Finance Manager, ASEAN at BIPO SingaporeSenior Finance Manager, ASEAN at BIPO Singapore