VIONA TRINATHANAEL
Summary
Experienced and self-motivated individual with 6+ years of forth valuable experience. Recognized for assessing operational needs and developing systems, improving operations and drive customer satisfaction. Resourceful and well-organized with a proven track record of working collaboratively with team members to achieve goals. Dedicated and hard-working with an internal drive to deliver personal and company goals.,driving
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Experience Specialist
Agoda
10.2023 - Current
- Customer Service Management: Deliver exceptional service and handle high volumes of customer inquiries
- Performance & Strategy: Meet individual and team KPIs, while implementing business strategies to enhance customer service.
- Problem Solving & Process Improvement: Identify and communicate work process improvements and take ownership of customer issues.
- Communication & Administration: Liaise with Team
Hospitality Manager
Soma Fight Club
06.2023 - 10.2023
- Property/ Room Management: Oversee maintenance, housekeeping, and tenant management for company properties.
- Merchandising & Sales: Develop and manage merchandise production, online sales, and inventory.
- HR & Staff Management: Recruit, hire, schedule, and manage staff performance, including conflict resolution.
- Event & Membership Coordination: Prepare for events like Fight Night, manage group memberships, and coordinate services for Platinum Members.
- Community & Brand Representation: Act as the company's representative to local communities and authorities, supporting overall brand initiatives.
Account Executive
The Shady Family
01.2023 - 06.2023
- Developing and executing successful marketing campaigns that help drive business growth
- Develop and execute marketing strategies
- Coordinate marketing activities
- Curate events
- Analyzing marketing data to measure the success of campaigns and identify areas for improvement
- Collaborate with cross-functional teams
Operational Manager
BWork Bali
01.2021 - 01.2023
- Ensure all operations are carried on in an appropriate, cost-effective way
- Improve operational management systems, processes and best practices
- Lead, motivate, and support team, including problem resolution
- Purchase & plan inventory
- Formulate strategic and operational objective
- Perform quality controls and monitor production KPIs
- Increase quality of customer service Work closely with other departments to ensure that activities remain compliant
Butler - Korean speaker
The Ritz Carlton Bali
02.2020 - 01.2021
- Handle VIP guest's request and inquiries with personalize service
- Book, arrange travel, Conduct any task on behalf of the guest to ensure guest satisfaction Liaising with all departments
- Having a deep knowledge of all hotel amenities for guests
Front Desk Agent - Korean speaker
The Ritz Carlton Bali
03.2019 - 01.2020
- Run daily reports, check reports accuracy & liaise with finance team.
- Reply to email and proceed any documents for the day
- Coordinate with other departments to ensure guest satisfaction
- Welcome and acknowledge guests, anticipate and address guest’s needs
- Perform other job duties as requested
Tour op & Marketing
Kim's Travel Korea
04.2018 - 12.2018
- Promoting company's product and provide full assistance to provide thorough information
- Proceed payment transaction, reports, and other required reports
- Stand by to solve any problem in case of sudden emergency during the tour
- Closing the tour with final account statement
Retail & Barista
Hard Rock cafe Busan
07.2017 - 12.2017
- Fully comprehend the company’s products and values while consistently delivers first- rate service
- Anticipate customer needs and provide essential assistance & information highlighting the product’s best feature
- Adept at balancing multiple task, including assisting customers and producing beverage orders
- Estimate prices and sales promotion by utilizing POS and Microsoft excel
Bartender
Sharky's
03.2016 - 08.2017
- Approach customers with a positive tone, creating a welcoming atmosphere to foster positive relationship with guests
- Prepare customers’ orders per their preferences and ensure all customer expectations are met
- Ensuring all daily procedures such as opening and closing down the store as well as cash handling procedures are carried out in accordance with the company policy.
Education
BBA - Hotel Management & Tourism
Kyungsung University
South Korea02.2018
High School Diploma -
SMAK 1 Penabur Jakarta
Indonesia06.2013
Skills
- Regulatory Compliance
- Customer Service
- Business Development
- Customer Relationship Management (CRM)
- Problem-solving aptitude
- Goal Setting
- Issue and Complaint Resolution
- Computer Skills
- Team building
- Problem-Solving
- Teamwork and Collaboration
- Customer service excellence
- Interpersonal Communication
- Analytical Skills
- POS systems expert
- Staff education and training
Accomplishments
- Global Korea Scholarship
- TOPIC CERTIFICATE
- TOEIC CERTIFICATE
- BEST EMPLOYEE OF THE YEAR
- Operational Manager
Certification
Intro to Digital Marketing
Fundamentals of Digital Markteting
Timeline
Customer Experience Specialist
Agoda
10.2023 - Current
Hospitality Manager
Soma Fight Club
06.2023 - 10.2023
Account Executive
The Shady Family
01.2023 - 06.2023
Operational Manager
BWork Bali
01.2021 - 01.2023
Butler - Korean speaker
The Ritz Carlton Bali
02.2020 - 01.2021
Front Desk Agent - Korean speaker
The Ritz Carlton Bali
03.2019 - 01.2020
Tour op & Marketing
Kim's Travel Korea
04.2018 - 12.2018
Retail & Barista
Hard Rock cafe Busan
07.2017 - 12.2017
Bartender
Sharky's
03.2016 - 08.2017
BBA - Hotel Management & Tourism
Kyungsung University
High School Diploma -
SMAK 1 Penabur Jakarta
Intro to Digital Marketing
Fundamentals of Digital Markteting
Similar Profiles
Miori TeranishiMiori Teranishi
Partner Executive - Acquisition at AgodaPartner Executive - Acquisition at Agoda
Kanchanapalli Pavan gowri nathKanchanapalli Pavan gowri nath
Workday Technical Consultant at AgodaWorkday Technical Consultant at Agoda
Jin Woo YangJin Woo Yang
Specialized Account Manager at AgodaSpecialized Account Manager at Agoda