Clarisse Adriano

• Collaborated with cross-functional teams to align goals and ensure project success.
• Successfully managed multiple high-priority projects simultaneously while maintaining strict deadlines.
• Worked directly with production personnel to resolve production scheduling issues and conflicts.
• Developed strong relationships with stakeholders, ensuring clear communication and timely resolution of issues.
• Streamlined workflow processes for improved team productivity and project outcomes.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Admin Coordinator – Credit and Sales

• Coordinated team cases with supervisors and HR to ensure smooth operations.
• Monitored service levels and prepared weekly and monthly credit and sales reports.
• Supported credit assessors and account managers with application processing and communication.
  Handled ad hoc administrative tasks for the credit and sales teams.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.

Personal Assistant – Sales/Account Management

• Tracked and updated Account Managers on application statuses and required documents.
• Managed broker accreditations, and prepared regular reports on loan applications and settlements.
• Represented the team in meetings, sharing key performance figures, and progress updates.
• Collaborated with various departments to monitor progress toward team goals.
• Entered data, generated reports, and produced tracking documents.

• Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Collaborated with cross-functional teams to address complex customer concerns and provide comprehensive solutions.
• Ensured accurate record-keeping by diligently documenting all interactions within internal CRM platforms.

• Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
• Championed a customer-centric approach within the escalation team, consistently advocating for clients'' best interests and satisfaction.
• Provided expert guidance to colleagues on resolving high-priority cases, sharing knowledge and expertise across the team.
• Maintained comprehensive records of all escalated cases, tracking trends and identifying areas for improvement.
• Contributed to a positive work environment by mentoring junior staff members on effective escalation management techniques.
• Collaborated with cross-functional teams to identify root causes of escalated issues and implement long-term solutions.

• Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
• Provided timely assistance to customers via phone, ensuring a high level of professionalism at all times.
• Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
• Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.