Tim Upchurch

Events sales and development for various worldwide agency clients. Successfully closing new business from leading corporate clients including from Colombia, El Salvador, Singapore and Denmark with a value of over USD1m during a 6-month period.

• Successfully delivered over 50 MICE and Incentive events annually for global clients visiting Thailand, with up to 500 attendees per event and approx sales of USD 2 million per year.
• Hired and cross-trained up to 10 staff members (Thai/foreign) for various event-specific functions and assessed employees' understanding of associated processes and procedures.
• Transitioned the department to a fully-electronic process while introducing new event planning systems.
• Ensured brand compliance across the team when the company introduced a new identity, applying the revised format to thousands of Thailand Events products, on schedule.
• Twice winner of 'Best Event' across the company's 10 destinations
• Winner of Travelife' most sustainable employee - EXO Thailand
• Top 3 employee EXO Thailand

• Area sales manager representing the Asia Pacific region including Australia, Japan, Singapore, Thailand and seven other Asian countries. Preparing and submitting highly detailed global travel proposals in conjunction with the company’s other worldwide sales teams.
• Established and cultivated solid business relationships with new or existing customers.
• Met with clients throughout the region, delivering presentations and educating on product and service features and offerings.

• Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
• Improved account management by predicting potential competitive threats and outlining proactive solutions.
• Developed and delivered presentations to key customers to position products and services.
• Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
• Key clients included; Reebok, Sharp Electronics and Akzo Nobel
• Achieved a retention rate of over 5 years for all key clients

• Developed and maintained relationships with customers and suppliers through account development for corporate travel.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• National Winner - UK Business Travel Agent of the Year