Hadrien Ekachai Lefèvre

Handling the emergency lines of EXO Travel with new management system post pandemic

• Listening to our clients request and offering them a fast and efficient solution to their issue
• Selling optional tours to our clients
• Analyzing the monthly issues statistic and report to our
  management
• Using our internal space to report the issues to the involved
  department

Providing assistance to the clients who encountered system's issues with their Mackintosh

• Analyzing the issue upon the call and offer an assistance service with our technicians
• Issuing invoices to our customers and charge them for the
  service
• Submitting the report to our technician who will call our client
  back

Looking after Domyos brand products and advising the clients

• Refilling the products on the layout and checking the inventory
• Checking for possible shrinkages
• Standby Domyos area and advising the products to the clients

Handling the emergency lines of EXO Travel

• Solving issues related to our clients on spot
• Coordinating with our guides, suppliers and hotels
• Being flexible to work at any hours of the day

Monitoring Jet Tours series from Thomas Cook

• Cooperating with the agency
• Booking the domestic flights, transfers, hotels
• Ensuring a smooth experience to our clients on spot