Microsoft Excel
THANAKRIT KAEWSRINUAM
QUALITY ASSURANCE & SERVICE IMPROVEMENT OFFICER
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
2
2
Languages
Work History
QUALITY ASSURANCE AND SERVICE IMPROVEMENT
ADVANCED WIRELESS NETWORK CO., LTD.
10.2022 - Current
- Monitored supplier performance, ensuring adherence to quality standards and specifications.
- Implemented new quality assurance and customer service standards.
- Recorded, analyzed, and distributed statistical information.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Adaptable and proficient in learning new concepts quickly and efficiently.
SERENADE CLUB SUPERVISOR
ADVANCED WIRELESS NETWORK CO., LTD.
02.2016 - 09.2022
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Processed customer service orders promptly to increase customer satisfaction.
PASSENGER SERVICE AGENT
BANGKOK FLIGHT SERVICES CO., LTD.
03.2015 - 01.2016
- Increased overall efficiency by cross-training in various roles within the airport terminal operations team.
- Maintained accurate records of flight information to provide timely updates to passengers..
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
TELLER SUPERVISOR
KRUNGTHAI BANK PUBLIC COMPANY LIMITED
12.2012 - 02.2015
- Monitored and verified suspicious activity on customer accounts.
- Assisted customers with banking needs and inquiries.
- Streamlined teller operations for improved accuracy and efficiency in transaction processing.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Contributed to the achievement of branch sales targets through proactive promotion of financial products and services.
Education
BBA - HOTEL AND TOURISM MANAGEMENT
KASETSART UNIVERSITY
THAILAND 04.2001 -
Skills
Internal Audits
undefinedSoftware
Microsoft PowerPoint
Microsoft Word
Microsoft Team
Watch Movies
I enjoy watching movies or movies, whether in the cinema or at home. If I have free time, I like to regularly learn English from the movie.
Timeline
QUALITY ASSURANCE AND SERVICE IMPROVEMENT
ADVANCED WIRELESS NETWORK CO., LTD.
10.2022 - Current
SERENADE CLUB SUPERVISOR
ADVANCED WIRELESS NETWORK CO., LTD.
02.2016 - 09.2022
PASSENGER SERVICE AGENT
BANGKOK FLIGHT SERVICES CO., LTD.
03.2015 - 01.2016
TELLER SUPERVISOR
KRUNGTHAI BANK PUBLIC COMPANY LIMITED
12.2012 - 02.2015
BBA - HOTEL AND TOURISM MANAGEMENT
KASETSART UNIVERSITY
04.2001 -
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