Tanapon Rakkitkarn
Tour Guide, Representative
Muaklek, Saraburi
Summary
Versatile, Flexibility, Good at enhancing customer satisfaction. Excelled in public speaking and IT skills, significantly improving tour content and delivery. Known for fostering stakeholder loyalty. Capable of effectively presenting product information as a company representative. Also possess a high level of emotional intelligence, which is beneficial for training and informative presentation for beginner.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Lead Tour Guide
Dairy Farming Promotion Organization of Thailand
Muaklek, Saraburi
01.2018 - Current
- Created a welcoming atmosphere for all guests by fostering an inclusive environment that catered to diverse needs and preferences.
- Implemented effective crowd control measures during peak seasons to ensure smooth transitions between stops on the tour route.
- Provided thoughtful feedback on tour content and delivery methods, contributing to ongoing improvements within the company''s offerings.
- Established strong relationships with local businesses to enhance cross-promotional opportunities between tours and other attractions or services.
- Received consistent positive feedback from guests regarding exceptional storytelling skills and in-depth knowledge of the area''s history.
CSR Officer
Business Services Alliance (Working With PTT)
07.2016 - 01.2018
- Developed strong relationships with stakeholders by understanding their needs and preferences, fostering long-term loyalty.
- Streamlined communication between departments, ensuring timely resolution of stakeholders concerns.
- Organizing activities and projects to promote social and environmental responsibility, such as volunteer programs, community development projects, and environmental conservation projects.
Digital Media Production Freelancer
Click Idea Group
04.2015 - 06.2016
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Strengthened client relationships with consistent communication and timely project updates.
Education
Bachelor of Technology - Radio And Television Broadcasting Technology
Rajamangala University of Technology Thanyaburi
Thanyaburi, Pathum Thani 07.2012 - 08.2016
Skills
Excellent communication
Customer engagement
Public speaking
Presentation skills
Navigational skills
Sales skills
IT and computer
Timeline
Lead Tour Guide
Dairy Farming Promotion Organization of Thailand
01.2018 - Current
CSR Officer
Business Services Alliance (Working With PTT)
07.2016 - 01.2018
Digital Media Production Freelancer
Click Idea Group
04.2015 - 06.2016
Bachelor of Technology - Radio And Television Broadcasting Technology
Rajamangala University of Technology Thanyaburi
07.2012 - 08.2016
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