Hi, I’m
Krantabhat Dhavajinipotin
Bangkok
Summary
Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
years of professional experience
1
Certificate
Work History
DHL Express International (Thailand) LTD.
Key Account Executive
01.2020 - Current
Job overview
- Strengthened client relationships through proactive communication and tailored solutions for Key Account customers. Managed risk effectively by closely monitoring client shipments and making timely adjustments more than 100 shipments per day.
- Boosted customer satisfaction by efficiently addressing and resolving account issues.
- Built and maintained strong client relationships to drive business growth.
- Set and achieved company defined department goals.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
DHL Express International (Thailand) LTD.
Tracing Advisor
05.2016 - 12.2019
Job overview
- Built and maintained relationships with clients to provide ongoing support.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions more than 97% every day.
- Self-motivated, with strong sense of personal responsibility.
TT Aviation (Thailand) Co., Ltd.
Ticketing of Air New Zealand and Cebu Pacific
07.2013 - 05.2016
Job overview
- Performed and resolved occurred problems when agent or passenger needs any assistance approx. 20-25 travel agencies per day to increase customer's satisfaction.
Bangkok Airways Co., Ltd.
Customer Service Representative
01.2012 - 05.2013
Job overview
- Receiving with handling almost 100 calls per days and increased customer loyalty by consistently delivering high-quality interpretation services in professional manner.
Sree Maha Peetham Co., Ltd.
Foreign Affair Connection Department
04.2010 - 01.2011
Job overview
- Gained knowledge and aptitude related to regulatory affairs and quality assurance, both domestic and international for dealing with 5-6 Indian companies about purchasing Hindu Idol and Indian style products.
Education
Thammasat University, Bangkok
Some College (No Degree)
University Overview
- German Language Learning Course
Silpakorn University, Bangkok, Thailand
Bachelor of Arts from Major French (Minor English / Elective Italian)
03.2010
University Overview
- 3.23 GPA
Triam Udom Suksa School of The Northeast, Sakon Nakhon, Thailand
High School Diploma
03.2005
University Overview
- 3.75 GPA
Skills
- Computer literacy, MS programs
- Problem solving & Analytical thinking
- Systematic Thinking
- Customer Relation Management
- Decision making
- Key Account Management
- Multitasking
Timeline
Key Account Executive
DHL Express International (Thailand) LTD.
01.2020 - Current
Tracing Advisor
DHL Express International (Thailand) LTD.
05.2016 - 12.2019
Ticketing of Air New Zealand and Cebu Pacific
TT Aviation (Thailand) Co., Ltd.
07.2013 - 05.2016
Customer Service Representative
Bangkok Airways Co., Ltd.
01.2012 - 05.2013
Foreign Affair Connection Department
Sree Maha Peetham Co., Ltd.
04.2010 - 01.2011
Thammasat University
Some College (No Degree)
Silpakorn University
Bachelor of Arts from Major French (Minor English / Elective Italian)
Triam Udom Suksa School of The Northeast
High School Diploma
- Certified : Air New Zealand Sales Seminar, Singapore (Dec 07 - 09, 2015)
- Certified : Cebu Pacific Sky Speed Training, Manila, Philippines (Feb 23 - 27, 2015)
- Certified : Certificate 100% score of quality of customer service of Bangkok Airways (Jun 2012)
Certification
- Certified : Air New Zealand Sales Seminar, Singapore (Dec 07 - 09, 2015)
- Certified : Cebu Pacific Sky Speed Training, Manila, Philippines (Feb 23 - 27, 2015)
- Certified : Certificate 100% score of quality of customer service of Bangkok Airways (Jun 2012)
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