Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Krantabhat Dhavajinipotin
Bangkok
Summary
Overview
14
years of professional experience
Work History
DHL Express International (Thailand) LTD.
Key Account Executive
01.2020 - Current
Job overview
- Customers Relation Management, Customer Handling and Problem solving, Shipment (inbound & outbound). Management, reporting, analytical problem, all managing related to shipments, Performance Management, and team performance achievement. Also required to service and retain existing customers and target new business opportunities and developing logistics solutions to strategically improve the overall competitive advantage of the customer.
DHL Express International (Thailand) LTD.
Tracing Advisor
05.2016 - 12.2019
Job overview
- Provide quality and professional track and trace services to all parties, particularly customers and the DHL network, aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service. - Responsible for work processes that affect success of own role and have a moderate impact on the performance of the department. - Track and trace shipments in adherence to DHL’s network trace standards and investigate thoroughly undelivered, returned, delayed, lost, damage and held shipments. - Ensure that the customer is fully updated on any query or issue within the agreed time.
TT Aviation (Thailand) Co., Ltd.Bangkok
Ticketing of Air New Zealand and Cebu Pacific
07.2013 - 05.2016
Job overview
- Performed and resolved occurred problems when agent or passenger needs any assistance approx. 20-25 travel agencies per day to increase customer's satisfaction.
Bangkok Airways Co., Ltd.BANGKOK
Customer Service outsource
01.2012 - 05.2013
Job overview
- Receiving with handling almost 100 calls per days and increased customer loyalty by consistently delivering high-quality interpretation services in professional manner.
Sree Maha Peetham Co., Ltd.Bangkok
Foreign Affair Connection Department
04.2010 - 01.2011
Job overview
- Gained knowledge and aptitude related to regulatory affairs and quality assurance, both domestic and international for dealing with 5-6 Indian companies about purchasing Hindu Idol and Indian style products.
Education
Ramkhamhaeng UniversityThailand
Bachelor of Arts from Bachelor of Laws Program
06.2024
University Overview
Thammasat UniversityThailand
High School Diploma
2016
University Overview
German Courses
Silpakorn UniversityThailand
Bachelor of Arts from French Major (English Minor, Italian Elective)
03.2010
University Overview
- 3.23 GPA
Triam Udom Suksa School of The NortheastThailand
High School Diploma
03.2005
University Overview
- 3.50 GPA
Skills
- Computer literacy, MS programs
- Excel for shipments reporting
- Problem solving & Analytical thinking
- Systematic Thinking
- Customer Relation Management
Accomplishments
Accomplishments
- Best Customer lover awards (NPA)
- Best Team performance awards
- Best Friend of Business Partner
- Key Account of the Month
Education Licenses Certifications
Education Licenses Certifications
- 02/23 - 02/27/2015, Cebu Pacific Sky Speed training, Manila, Philippines.
- 12/07 - 12/09/2015, Air New Zealand Sales Seminar, Singapore.
- 06/2012, Certificate 100% score of quality assurance of customer service
Languages
English
Thai
Relative Attributes And Skills
Relative Attributes And Skills
- Best Team Player and buddies
- Good speaking, writing, and reading both English and Thai.
- Hard working and analytical skill.
- Organizing, be punctual and interpersonal skill
- Be enthusiastic.
- Ability to Work under Pressure
- Mobilizable
- Conflict Resolution
- Adaptability
- Teamwork
Function And Specialization
Function And Specialization
- Customer Service
- Customer relationship management (CRM)
- Optimization in clearing document
- Optimization of inventory to support sales & customer requirements
- Monitoring, managing and reporting all shipments (inbound & export)
- Handling customers’ complaints relating to deliveries and provide appropriate corrective actions
- Work with distributor to improve delivery & support process and also inventory optimization at distributors end.
- Project management (BBX project)
Badminton, Tennis, Cooking, Space and Universe
Badminton, Tennis, Cooking, Space and Universe
I have a long-time interest in Badminton and Tennis and have played in teams since my secondary and high school days. Today, I try to invite colleagues to play badminton as much as we have time, building small group community. Badminton is a highly enjoyable game and a hobby that can help me stay fit, whether I choose to play it as a hobby or on a team level
I love cooking my favorite foods, it's not only are there several benefits in terms of health and nutrition, but there can also be fringe benefits for those so inclined controlling malady. Example, diabetes, high pressure etc.
I'm interested in space, black hole and universe since I was young. Reading all these make me fall in imaginations and relax.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Key Account Executive
DHL Express International (Thailand) LTD.
01.2020 - Current
Tracing Advisor
DHL Express International (Thailand) LTD.
05.2016 - 12.2019
Ticketing of Air New Zealand and Cebu Pacific
TT Aviation (Thailand) Co., Ltd.
07.2013 - 05.2016
Customer Service outsource
Bangkok Airways Co., Ltd.
01.2012 - 05.2013
Foreign Affair Connection Department
Sree Maha Peetham Co., Ltd.
04.2010 - 01.2011
Ramkhamhaeng University
Bachelor of Arts from Bachelor of Laws Program
Thammasat University
High School Diploma
Silpakorn University
Bachelor of Arts from French Major (English Minor, Italian Elective)
Triam Udom Suksa School of The Northeast
High School Diploma
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