SOMBAT RUDTHONGCHAN
Head Of Professional Service And Suppoort
Pathum Thani
Summary
Experienced and driven the project successes with an impressive background for enterprise customer and Always eager to learn new things.
Overview
15
15
years of professional experience
Work History
Head of Professional Service and Support
Fusion Advantec Co.ltd
05.2024 - Current
- Manage 10 person professional service engineer to implement security module to deliver to the customer.
- Manage 11 person services engineer to support the customer 24x7.
- Create SOW and Proposal for project bidding.
- Create road map to improve internal knowledge of all engineer in the team.
- Successful manage customer relationships.
- Manage escalation from the customer by best practice.
- Project management to be deliver in project timeline.
- Manage prooduct Zscaler, Appdome, F5 WAF, Workspaces One, End point Security, Mobile Application Security
APS Senior Consultant
Avaya Thailand
10.2021 - 2 2024
- Implement Hybrid Cloud Contact Center
- Implement Omni Channel Contact Center
- Implement Avaya Experience Platform with BYOC solution
- Conduct requirement gathering and workshop
- Conduct session VIT, SIT, UAT
- System hardening as per customer system policy
- Manage 3rd party vendor to work under the project
- Leading project implementation
- Manage banking project in APAC region
- Implement Verint Voice / Screen recording for SIP solution (MRR)
- Implement Verint Voice / Screen recording for SIP solution (SIPRec)
- Implement Verint Automate Quality Monitoring solution in Australia
- Implement Quality Monitoring evaluation score data extract for upload to the customer data warehouse
- Conduct session to make the customer understand Verint Smart Inbox conceptual
- Conduct DC-DR system fail-over scenario for enterprise customer.
Technical Delivery Lead
Millennium Technology Service Thailand
12.2020 - 10.2021
- Implement Avaya On-Premise Cloud Contact Center for enterprise customer
- Project Technical support, Man-day effort estimation, Project cost estimation, Project plan to present to the customer
- Conduct requirement gathering and workshop
- Conduct session VIT, SIT, UAT
- System hardening as per customer system policy
- Leading project implementation
- Manage banking project in APAC region
- Manage engineer team in APAC region.
Technical Lead
Avaya Thailand
09.2019 - 12.2020
- Implement Hybrid Cloud Contact Center
- Project Technical support, Man-day effort estimation, Project cost estimation, Project plan to present to the customer
- Conduct requirement gathering and workshop
- Conduct session VIT, SIT, UAT
- System hardening as per customer system policy
- Manage 3rd party vendor to work under the project
- Leading project implementation
- Manage banking project in APAC region
- Design solution and provide POC.
PS Implementation Engineer L3
Dimension Data Thailand
04.2017 - 08.2019
- Leading implement project for Avaya product
- Implement project for Cisco IP Telephony product
- Implement project for Genesys Pure Cloud inbound contact center
- Manage project progress with commit timeline
- Project Technical support
- System Hardening
- Thailand bank project implementation
- Implement Verint Voice / Screen recording for H.323 solution (Single step conference).
Senior Assistance Manager
Thanachart Bank
08.2015 - 03.2017
- Prepare RFP, product specification, project cost, project timeline
- Project bidding
- Implement project contact center and go live as per the timeline
- System daily operation management
- Manage vendor under the daily operation
- BCP plan, DC-DR failover
- System hardening
- Conduct DC-DR system fail-over scenario.
Senior Application Specialist
Jadscomm Co,Ltd
01.2014 - 08.2015
- Leading project implementation Predictive Dialing for outbound contact center
- Conduct requirement gathering and workshop
- Conduct session VIT, SIT, UAT
- System hardening as per customer system policy
- System operation support.
Senior System Engineer
Teledata Thailand
07.2012 - 12.2013
- Leading project implementation
- Conduct requirement gathering and workshop
- Conduct session VIT, SIT, UAT
- System hardening as per customer system policy
- System operation support
- Implement Verint Voice / Screen recording for H.323 solution (Single step conference)
- Implement Verint Voice Passive Recording
- Implement NICE voice recording for TDM, DMCC solution.
System Engineer
3D Network Thailand
01.2012 - 07.2012
- Implement project for Cisco IP Telephony
- Conduct requirement gathering and workshop
- Conduct session VIT, SIT, UAT
- System hardening as per customer system policy
- System operation support.
Application Support Engineer
Chevalier iTech Thai Co,. Ltd
01.2011 - 12.2011
- Leading project implementation inbound contact Center
- Conduct requirement gathering and workshop
- Conduct session VIT, SIT, UAT
- System hardening as per customer system policy
- System operation support
- Implement NICE voice recording for TDM, DMCC solution.
Education
Bachelor - Information Technology
King Mongkut's University of Technology Thonburi
Skills
- Window Server
Timeline
Head of Professional Service and Support
Fusion Advantec Co.ltd
05.2024 - Current
APS Senior Consultant
Avaya Thailand
10.2021 - 2 2024
Technical Delivery Lead
Millennium Technology Service Thailand
12.2020 - 10.2021
Technical Lead
Avaya Thailand
09.2019 - 12.2020
PS Implementation Engineer L3
Dimension Data Thailand
04.2017 - 08.2019
Senior Assistance Manager
Thanachart Bank
08.2015 - 03.2017
Senior Application Specialist
Jadscomm Co,Ltd
01.2014 - 08.2015
Senior System Engineer
Teledata Thailand
07.2012 - 12.2013
System Engineer
3D Network Thailand
01.2012 - 07.2012
Application Support Engineer
Chevalier iTech Thai Co,. Ltd
01.2011 - 12.2011
Bachelor - Information Technology
King Mongkut's University of Technology Thonburi
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