SOMBAT RUDTHONGCHAN

- Manage 10 person professional service engineer to implement security module to deliver to the customer.

- Manage 11 person services engineer to support the customer 24x7.

- Create SOW and Proposal for project bidding.

- Create road map to improve internal knowledge of all engineer in the team.

- Successful manage customer relationships.

- Manage escalation from the customer by best practice.

- Manage prooduct Zscaler, Appdome, F5 WAF, Workspaces One, End point Security, Mobile Application Security

- Project management to be deliver in project timeline.

• Implement Hybrid Cloud Contact Center
• Implement Omni Channel Contact Center
• Implement Avaya Experience Platform with BYOC solution
• Conduct requirement gathering and workshop
• Conduct session VIT, SIT, UAT
• System hardening as per customer system policy
• Manage 3rd party vendor to work under the project
• Leading project implementation
• Manage banking project in APAC region
• Implement Verint Voice / Screen recording for SIP solution (MRR)
• Implement Verint Voice / Screen recording for SIP solution (SIPRec)
• Implement Verint Automate Quality Monitoring solution in Australia
• Implement Quality Monitoring evaluation score data extract for upload to the customer data warehouse
• Conduct session to make the customer understand Verint Smart Inbox conceptual
• Conduct DC-DR system fail-over scenario for enterprise customer.

• Implement Avaya On-Premise Cloud Contact Center for enterprise customer
• Project Technical support, Man-day effort estimation, Project cost estimation, Project plan to present to the customer
• Conduct requirement gathering and workshop
• Conduct session VIT, SIT, UAT
• System hardening as per customer system policy
• Leading project implementation
• Manage banking project in APAC region
• Manage engineer team in APAC region.

• Implement Hybrid Cloud Contact Center
• Project Technical support, Man-day effort estimation, Project cost estimation, Project plan to present to the customer
• Conduct requirement gathering and workshop
• Conduct session VIT, SIT, UAT
• System hardening as per customer system policy
• Manage 3rd party vendor to work under the project
• Leading project implementation
• Manage banking project in APAC region
• Design solution and provide POC.

• Leading implement project for Avaya product
• Implement project for Cisco IP Telephony product
• Implement project for Genesys Pure Cloud inbound contact center
• Manage project progress with commit timeline
• Project Technical support
• System Hardening
• Thailand bank project implementation
• Implement Verint Voice / Screen recording for H.323 solution (Single step conference).

• Prepare RFP, product specification, project cost, project timeline
• Project bidding
• Implement project contact center and go live as per the timeline
• System daily operation management
• Manage vendor under the daily operation
• BCP plan, DC-DR failover
• System hardening
• Conduct DC-DR system fail-over scenario.

• Leading project implementation Predictive Dialing for outbound contact center
• Conduct requirement gathering and workshop
• Conduct session VIT, SIT, UAT
• System hardening as per customer system policy
• System operation support.

• Leading project implementation
• Conduct requirement gathering and workshop
• Conduct session VIT, SIT, UAT
• System hardening as per customer system policy
• System operation support
• Implement Verint Voice / Screen recording for H.323 solution (Single step conference)
• Implement Verint Voice Passive Recording
• Implement NICE voice recording for TDM, DMCC solution.

• Implement project for Cisco IP Telephony
• Conduct requirement gathering and workshop
• Conduct session VIT, SIT, UAT
• System hardening as per customer system policy
• System operation support.

• Leading project implementation inbound contact Center
• Conduct requirement gathering and workshop
• Conduct session VIT, SIT, UAT
• System hardening as per customer system policy
• System operation support
• Implement NICE voice recording for TDM, DMCC solution.