Rahmat Fajar
Content Moderator
Indonesia
Summary
Content Moderator with 4+ years of experience ensuring compliance with community guidelines, policies, and safety standards across social media and online platforms. Skilled in reviewing large volumes of content with high accuracy, conducting investigations, and supporting user trust & safety. Detail-oriented, analytical, and committed to fostering safe and respectful online communities.
Overview
7
7
years of professional experience
Work History
Content Moderator
Accenture Malaysia
06.2022 - 12.2024
- - Analyzed data trends to recommend improvements for user experience.
- - Reviewed reported content and responded to user inquiries with accuracy and empathy.
- - Assisted users by resolving account support requests and reports of abusive content.
- - Investigated sensitive cases while ensuring confidentiality and data security.
- - Escalated policy violations to global teams and supported quality management initiatives.
Surveyor
PT. Astra Sedaya Finance, Indonesia
12.2021 - 04.2022
- - Conducted field surveys to assess prospective consumers’ ability to make car installment payments.
- - Analyzed and approved/rejected loan applications based on financial suitability.
Inbound Consultant Education
PT. Ruang Raya Indonesia
12.2020 - 03.2021
- - Handled customer complaints and guided students in selecting suitable educational services.
- - Issued and managed customer invoices.
- - Achieved sales targets by promoting and matching students to appropriate learning plans.
Call Center Inbound
Transcosmos Indonesia
01.2020 - 04.2020
- - Handled customer inquiries and complaints related to flight bookings.
- - Managed ticketing issues including rescheduling, corrections, and check-in support.
- - Escalated complex cases to specialized teams to ensure timely resolution.
Content Review Analyst
Accenture Malaysia
05.2018 - 05.2019
- - Reviewed user-reported content for compliance with policies and guidelines.
- - Made policy-based decisions to ensure safety and quality standards.
- - Collaborated with internal and client teams to support global trust & safety initiatives.
Education
Bachelor of Economics -
University of Putra Indonesia YPTK
12.2016
Skills
- Content Moderation & Policy Enforcement
- Investigating & Analyzing
- Problem Solving & Decision Making
- High Attention to Detail
- Customer Service & Case Handling
- Salesforce & MS Office Proficiency
- Native speaker of Indonesian
- Fluent in English
- Cultural awareness
Timeline
Content Moderator
Accenture Malaysia
06.2022 - 12.2024
Surveyor
PT. Astra Sedaya Finance, Indonesia
12.2021 - 04.2022
Inbound Consultant Education
PT. Ruang Raya Indonesia
12.2020 - 03.2021
Call Center Inbound
Transcosmos Indonesia
01.2020 - 04.2020
Content Review Analyst
Accenture Malaysia
05.2018 - 05.2019
Bachelor of Economics -
University of Putra Indonesia YPTK