PRADITYA MEGANANDA SWARINATA
Trust And Safety | Community Operation Specialist | Operations Support | Administrative Assistance
Bangkok
Summary
Dedicated Community Operations and Technical Support Specialist with over 10 years of diverse experience in user safety, operations management, database administration, and information technology consulting.
Proven track record at TDCX includes enforcing community standards and resolving complex account and content abuse inquiries with empathy and efficiency, while leveraging data insights to enhance support processes and elevate user experiences.
Recognized for strong communication skills, adaptability, and proactive problem-solving abilities, with a passion for digital safety and building healthier online spaces. Eager to embrace new opportunities that present challenges, foster growth, and create meaningful impacts.
Overview
2
2
Languages
1
1
Certification
14
14
years of professional experience
Work History
Community Operations Specialist
TDCX
12.2022 - 09.2026
- Become and remain knowledgeable about the client's products and community standards.
- Make well balanced decisions and personally driven to be an effective advocate for the community.
- Display a strong bias to doing what's right for the community in supporting the client's mission.
- Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content.
- Review reported content and respond to user inquiries with high quality, speed, empathy and accuracy.
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of the community of users.
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
- Enforce the client's Terms of Use by carefully monitoring reports of abuse on the site.
- Recognize trends and patterns, and escalate issues outside the company policy to the global team.
Operation and Maintenance Support
PT. Tower Bersama Infrastructure Tbk
04.2016 - 07.2018
- Supervised handling of electricity tower invoices.
- Constructed daily database dedicated to electricity tower invoices.
- Administered salary disbursement for tower site keeper.
Regional Alignment and Administrative Assistance
PT. Indosat Ooredoo Hutchison
02.2016 - 02.2016
- Supervised aggregation of sales data related to Indosat Ooredoo Hutchison products across Indonesia.
- Created reports accessible to Group Head and all Division Heads.
Information Technology Consultant
Badan Meteorologi, Klimatologi Dan Geofisika
06.2013 - 08.2013
- Facilitated conversion of all station weather data from outdated sources to contemporary digital forms.
Information Technology Support Intern
Badan Meteorologi Klimatologi Dan Geofisika (BMKG)
09.2012 - 10.2012
- Monitored weather patterns using advanced meteorological tools to ensure accurate forecasting.
- Assisted in analyzing climatological data to support research initiatives and improve reporting accuracy.
- Supported the development of new procedures for efficient data processing and dissemination of information.
Education
Bachelor of International Informatics Engineering -
State Islamic University of Jakarta
11-2014
Skills
Trust and Safety
Content Moderation
Data Analyst
Critical Thinking
Market Knowledge
Administration
Customer issue resolution
Workflow coordination
Stakeholder communication
Certification
Project Ascend Internship : Team Lead
Timeline
Community Operations Specialist
TDCX
12.2022 - 09.2026
Operation and Maintenance Support
PT. Tower Bersama Infrastructure Tbk
04.2016 - 07.2018
Regional Alignment and Administrative Assistance
PT. Indosat Ooredoo Hutchison
02.2016 - 02.2016
Information Technology Consultant
Badan Meteorologi, Klimatologi Dan Geofisika
06.2013 - 08.2013
Information Technology Support Intern
Badan Meteorologi Klimatologi Dan Geofisika (BMKG)
09.2012 - 10.2012
Bachelor of International Informatics Engineering -
State Islamic University of Jakarta