Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

CAO NGUYEN THANH MY

Ho Chi Minh

Summary

Achievements include improving outreach and operations in order to maximize community program success and resource utilization. Proficient in reaching community members through presentation, media coverage and online techniques. Resourceful and proactive leader with superior work ethic and several years of progressive experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Community Operations Specialist

TDCX INC.
Bangkok
07.2024 - Current
  • Evaluated user reports regarding potential violations of terms of service.
  • Conducted regular audits of existing system tools used by moderators in order to identify any potential areas for improvement.
  • Assisted in developing strategies to improve the quality of user experience on the platform.
  • Performed moderation tasks such as deleting and suspending accounts.
  • Monitored user-generated content for violations of community standards.
  • Reviewed content for compliance with internal policies and procedures.
  • Maintained detailed records of all moderation actions taken on a daily basis.
  • Applied knowledge of relevant laws, regulations, and industry best practices when making decisions about content moderation.

Senior Sales Assistant

MAPPLE MITRA ADIPERKASA VIET NAM - DIGIBOX
04.2022 - 07.2024
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Identified new business opportunities through market research, cold-calling, and networking events.
  • Conducted sales presentations to potential customers on product features and benefits.
  • Negotiated pricing contracts with clients while adhering to company standards.
  • Analyzed customer needs and provided solutions tailored to their individual requirements.
  • Generated leads by utilizing social media platforms such as LinkedIn, Twitter, and Facebook.
  • Created monthly reports outlining sales goals and progress towards achieving them.
  • Collaborated with cross-functional teams across departments such as marketing, operations, finance., to ensure successful implementation of sales initiatives.
  • Trained junior staff members on effective sales techniques and procedures.
  • Used cold calling and networking to sell products and services.
  • Sourced new sales opportunities through inbound lead follow-up.
  • Contacted current and potential clients to promote products and services.
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Negotiated terms of sales agreements and developed contracts to successfully close sales.
  • Contacted existing customers or clients to gather testimonials and evidence to support sales proposals.
  • Prepared presentations, proposals and sales contracts for existing and potential accounts.
  • Cultivated strong professional relationships with industry partners and created focused campaigns to drive business development.

Telesales Executive

APOLLO ENGLISH CENTER
Ho Chi Minh
05.2021 - 03.2022
  • Generated new leads via cold calling techniques, referrals, networking events.
  • Identified customer needs and offered appropriate solutions to meet those needs.
  • Answered incoming calls from potential customers and addressed their inquiries.
  • Compiled daily reports detailing call activity metrics such as number of dials made, average talk time per call.
  • Updated customer information in the database accurately.
  • Followed up on sales leads through outbound calling.

Retail Sales Supervisor

THAKRAL ONE - FUTUREWORLD
09.2017 - 04.2021
  • Providing recommendations, product advice and answering customer inquiries by phone, email and gallery.
  • Supporting the controls of inbound cargo.
  • Resolved customer complaints regarding sales and service.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Negotiated pricing contracts with clients while adhering to company standards.
  • Advertising the Company's products to customers effectively: contributing a 10% increase in the number of customers within one working month.
  • Manage and arrange work cases to ensure full staff to operate.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Evaluated employee performance through periodic reviews and documented results accordingly.

Retail Sale Executive

THAKRAL ONE - FUTUREVISION
09.2017 - 01.2018
  • Support for writing HP product ads through facebook channels, forums, etc.
  • Introduction, product advice, answering customer questions by telephone and email.
  • Writing and posting promotions for HP products on Facebook, Instagram.
  • Introducing, giving advice for products and answering customer questions by telephone, email and exhibition room.
  • Supporting the controls of inbound cargo.
  • Selling products and services using sound logic to prospective customers.
  • Monitored feedback from customers regarding product quality and suggested improvements accordingly.

Education

BACHELOR IN EDUCATION - PRIMARY EDUCATION

Ho Chi Minh City University of Pedagogy
Ho Chi Minh City
05.2018

Skills

  • Operations Management
  • Schedule Development
  • Process Improvement
  • Training and mentoring
  • Goal setting
  • Staff Management
  • Community engagement
  • Report preparation
  • Product Demonstrations
  • Sales Presentations
  • Customer service

Certification

Pedagogical - Ho Chi Minh City University

Accomplishments

  • 2022 Best seller in Q3/2022
  • 2021 Best seller in Q2/2021
  • 2020 Excellent employee, brought more than 2 billion VND to the company in 10/2020
  • 2020 Top 50 in the HCMC marathon competition

Timeline

Community Operations Specialist

TDCX INC.
07.2024 - Current

Senior Sales Assistant

MAPPLE MITRA ADIPERKASA VIET NAM - DIGIBOX
04.2022 - 07.2024

Telesales Executive

APOLLO ENGLISH CENTER
05.2021 - 03.2022

Retail Sales Supervisor

THAKRAL ONE - FUTUREWORLD
09.2017 - 04.2021

Retail Sale Executive

THAKRAL ONE - FUTUREVISION
09.2017 - 01.2018

BACHELOR IN EDUCATION - PRIMARY EDUCATION

Ho Chi Minh City University of Pedagogy

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