Petch Phewthongam

• Company Overview: Manufacturing ( Industrial Laser) - Website not provided
• Response and follow up about failure part claim (RMA) from customer to repaired and return to customer within Turn around time target
• To provide resource, allocation and capability about failure analysis and repair process to team
• Managed a high volume of customer requests, ensuring timely and effective service delivery.
• Developed comprehensive service plans to each customer needs, resulting in high levels of satisfaction.
• Managed and coordinated service teams to achieve successful completion of service projects.
• Maintained accurate records of all service activities, facilitating smooth communication between customer and in house team
• Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services activities.
• Reduced customer wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
• Prepared reports on service performance metrics and key indicators for management review.
• Coordinated and monitored service activities to confirm work met all requirements.
• Served as a primary point of contact for customer, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.

• Company Overview: Manufacturing ( Suspension in Hard Disc Drive)
• Prepare customer weekly / daily report
• Prepare and support customer visit and audit
• Serve customer and plant in order to improve all aspects of customer relations (including, but not limited to any change requests)
• Control process change relate to customer (internal ECO or PCN)
• Follow up the root cause of corrective action of customer issue
• Drive outgoing LAR improvement and DPPM reduction
• Ensure quality level of product to achieve customer requirements
• Design or coordinate necessary evaluations to eliminate causes of defect or improvement which reported or requested by Customer
• All report concerning to customer quality issue
• (Supporting QBR presentation, Quality initiatives, LAT report, and/or Operation meeting)
• Performs a special project as direct superior assigned

Company Overview: Automotive accessories

• Monitor the Outgoing quality performance
• Plan and manage for Import customer Order
• As well as process to meet production plan
• Handle for concern documentation and invoicing to customer
• Manage Import part stock as well as control related document
• Plan & organize for new model activity (Price, Plan, Order and support document)
• Stand by for unexpected problem solving
• Response and follow up on customer document
• Be windows person to handle customer's problem /Issue
• Following and Solving on part problem (Part defect, Part loss or delivery)
• Response and monitoring on Special version part both stock in and stock out
• Summary Special version stock monthly report to top management

Company Overview: Manufacturing ( Suspension in Hard Disc Drive)

• Monitor the Outgoing quality performance
• Facilitate and Support the Outgoing Quality
• Support the Quality Assurance (QA)
• Prepare Quality report
• Participate, Support, and Lead the quality issue solving, quality improvement activities
• Conduct and perform the engineering/quality evaluation and analysis

Company Overview: Manufacturing ( Spindle Motor in Hard Disc Drive)

• Monitor SPC and alert concern person when process out of control.
• Calculate control limit.
• SPC weekly report send to customer
• Process and Yield improvement by six sigma tool.
• Data processing and analyze.
• Summary In -process weekly report send to customer.

Company Overview: Logistics

• To coordinate with customer for send and receive spare part all Bangkok area
• Monitoring SPMS data base system