Pattawan Thavornkittikorn
Bangkok
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Department Manager
Fujitsu (Thailand) Co. Ltd
02.2015 - Current
- Created strategic sales plans, designed to increase sales, customer loyalty and market awareness.
- Supervised 4 employees and monitored performance to meet sales goals.
- Streamlined hiring processes, including identifying and staffing top talent, training new team members on best practices and protocols while managing employees for optimal productivity.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Managed a 180 MB sales portfolio.
- Strengthened operational efficiencies and traceability, developing organizational systems for financial records and sales reports
- Managed employee performance reviews to build communication and deliver sales insights.
- Led sales calls with team members to establish sales and customer retention goals.
- Networked with local business owners to increase sales opportunities.
- Tracked weekly sales to develop senior leadership reports for business development planning.
Sales Manager
CCN-Tech PCL.
02.2013 - 02.2014
- Interfaced with customers, determined needs, provided recommendations and up-sold services.
- Created strategic sales plans, designed to increase sales, customer loyalty and market awareness.
- Supervised 6 employees and monitored performance to meet sales goals.
- Streamlined hiring processes, including identifying and staffing top talent, training new team members on best practices and protocols while managing employees for optimal productivity.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Managed employee performance reviews to build communication and deliver sales insights.
Director
Welkin (Thailand) Co. Ltd
02.2011 - 02.2013
- Saved costs, negotiated vendor pricing for maintenance equipment and supplies.
- Built a strong network of outside referral sources within the community.
Product Manager
D Computer Co. Ltd
09.2010 - 02.2011
- Collaborated with the marketing team and functional management to achieve business and marketing strategy objectives.
- Strategized approaches to meet objectives and capitalize on emerging opportunities.
- Modernized products based on consumer feedback and market analysis to increase sales and expand product offering.
- Created product promotion plans and marketing initiatives to increase brand awareness.
- Worked with product development team members to optimize product specifications.
Sales Representative
Omron Electronics (Thailand) Co. Ltd
07.2006 - 09.2010
- Landed new customer accounts through a consistent combination of perseverance, dedicated cold calling and exceptional service.
- Cultivated long-term relationships with clients to accurately quote prices and terms achieving customer objectives.
- Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Provided support and empathy while succeeding in a competitive sales environment.
- Grew customer base by identifying needs to deliver relevant product solutions and promotions meeting client budgets.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Education
Bachelor of Accountancy Financial and Banking - Accounting
PAYAP University
2003
Certificate of Higher Education - Accounting
SRITHANA Commercial Technology
1998
Skills
- Training and mentoring
- Client account management
- Customer relationship building
- Competitor analysis
- Outstanding customer service
- Personnel training and development
- Strategies and goals
- Customer service
- Problem-solving
- Adaptability and flexibility
- Customer engagement
- Team leadership
Accomplishments
- Outstanding Award in 2007, 2008 and 2009, Omron Electronics Co. Ltd
- Consecutively achieved Individual sales targets.
- Replacement Project Total 36 MB
- AMI for C & I Customer Project Total 156 MB
- Enterprise Data Warehouse (EDW) Project Total 56 MB
- SAP License and MA Project Total 23 MB
- Microsoft License Project Total 39 MB
- SAP License and MA Project Total 25 MB
- Email Exchange Project Total 48 MB
- Big Data Project Total 12 MB
- Data Center Project Total 14 MB
- Server Consolidation Project Total 7 MB
- Hardware MA and Backup Data Project Total 13 MB
- Moving NIS to Cloud Project Total 22 MB
- SAP 2017 Project Total 58 MB
- SAP 2019 Project Total 72 MB
Strategic Customer & Key Project Success:
Provincial Electricity Authority (PEA):
Server 4 Units, Storage 2 Units, Software Verbalization 1 systems, Network Firewall 2 Units and Implementation.
Server 25. Units, Storage 4 Units, San Switch 2 Units, Network Firewall 3 Units, Firewall Management 1 Units, Software License. 4,055 License and Implementation.
Airports of Thailand (AOT):
SAP License & Implementation.
TOT Public Company Limited (TOT):
Aeronautical Radio of Thailand LTD. (AeroThai):
Electronic Generating Authority of Thailand (E-Gat):
Office of the National Water Resources (ONWR):
Office of The Narcotics Control Board (ONCB):
Thai Airway (TG):
Languages
Thai
First Language
English
Intermediate
B1
Key Customer and Partner connection
PEA, E-gat, MEA, Aero Thai, DTI, TG, ONWR, AOT TKC, Smart Telcom, Portalnet, I service, Tech IT , Fict, Bay Computing and etc.
Timeline
Department Manager
Fujitsu (Thailand) Co. Ltd
02.2015 - Current
Sales Manager
CCN-Tech PCL.
02.2013 - 02.2014
Director
Welkin (Thailand) Co. Ltd
02.2011 - 02.2013
Product Manager
D Computer Co. Ltd
09.2010 - 02.2011
Sales Representative
Omron Electronics (Thailand) Co. Ltd
07.2006 - 09.2010
Certificate of Higher Education - Accounting
SRITHANA Commercial Technology
Bachelor of Accountancy Financial and Banking - Accounting
PAYAP University
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