PAKAMON DARAWET

• Supported telesales teams of 10–13 agents in selling motor insurance and personal accident products.
• Assisted in monitoring telesales KPIs, incentive calculations, and discount approvals for compliance and profitability.
• Helped oversee quality control and policy submission processes within the operations.
• Aided in preparing and presenting weekly and monthly sales performance reports to management.
• Facilitated performance management of the motor telesales team to achieve sales targets.
• Contributed to sales forecasting by analysing data for strategic insights.
• Assisted in financial oversight by monitoring premiums and income to ensure gross margin health.
• Enhanced conversion rates and managed customer acquisition costs for effective growth.

Assisted in monthly sales planning to achieve company growth targets of 5% per month.

Supervised five teams of supervisors, managing approximately 70 team members.

• Facilitated daily and weekly motivational strategies to drive sales performance.
• Conducted training sessions on dispute resolution and positive attitudes to enhance employee understanding.
• Organised recreational activities to foster a fun and engaging sales environment.
• Supported the development of supervisors and agents to maximise team effectiveness and meet company objectives.
• Promoted a positive work atmosphere, encouraging staff to achieve a stable income and look forward to work each day.
• Identified and corrected errors within the team to ensure ongoing productivity and minimised turnover.
• Encouraged open communication and knowledge sharing within the team to foster growth and improvement.

Achieved consistent sales targets of 80% through strategic management.

Resolved customer issues leading to improved satisfaction ratings.

• Streamlined coordination with administrative functions to boost efficiency.
• Enhanced sales training initiatives resulting in team performance improvement.
• Secured agreements with insurance providers, expanding service offerings.
• Approved essential documentation, ensuring compliance with regulations.
• Reduced account receivables through effective oversight of debtor management.
• Identified customer trends via analysis, informing service enhancements.
• Implemented strategies to address sales team challenges, driving performance.

Managed sales performance for automotive insurance renewal teams.

Assisted in generating various reports to track progress.

• Provided training and skill enhancement for junior team members.
• Developed weekly motivation plans for team members.
• Facilitated onboarding sessions for new sales staff.
• Conceived promotional strategies to drive sales growth.

● Conducted high-volume outbound calls for insurance renewals and new policy sales.
● Consistently achieved and exceeded individual sales targets, actively contributing to
overall team success.