Hi, I’m
Olivier Courreges
Senior Medical Assistance Coordinator
Bangkok,10
Overview
26
years of professional experience
Work History
Allianz Worldwide Partners FranceSaint Ouen
Senior Medical Assistance Coordinator
01.2012 - 09.2024
Job overview
- Coordinated international medical assistance operations for patients in critical conditions.
- Oversaw complex medical evacuations, liaising with assistance companies, hospitals, and air transport providers.
- Collaborated with multidisciplinary and multicultural teams to ensure optimal case management.
- Implemented innovative processes to improve operational efficiency and customer satisfaction.
Mondial Assistance FranceParis
Senior Automobile Assistance Coordinator
03.2002 - 01.2012
Job overview
- Managed international roadside automobile assistance operations, ensuring seamless service delivery.
- Coordinated car repair, scrapping, and repatriation with local and international vehicle shipping providers.
- Worked closely with cross-functional teams to resolve complex cases effectively.
Bass Hotels and ResortsAmsterdam
Priority Club Customer Service Representative
01.2001 - 02.2002
Job overview
- Processed hotel reservations and managed payment transactions with precision.
- Delivered exceptional customer service by addressing inquiries and resolving complaints.
- Handled account updates and billing concerns with accuracy.
Hotel Ambassador WienVienna
Hotel Receptionist and Concierge
07.1998 - 02.2000
Job overview
- Collected room deposits, fees, and payments, managing cash transactions accurately.
- Enhanced guest satisfaction by efficiently handling check-ins and checkouts, coordinating cultural events, restaurant bookings, and airport transfers.
- Provided outstanding customer service to ensure a memorable stay, promptly addressing guest inquiries and resolving issues.
Languages
French
English
German
Availability
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Timeline
Senior Medical Assistance Coordinator
Allianz Worldwide Partners France
01.2012 - 09.2024
Senior Automobile Assistance Coordinator
Mondial Assistance France
03.2002 - 01.2012
Priority Club Customer Service Representative
Bass Hotels and Resorts
01.2001 - 02.2002
Hotel Receptionist and Concierge
Hotel Ambassador Wien
07.1998 - 02.2000
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