Travel
Olivier Courrèges
Senior Medical Assistance Coordinator
Bangkok
Summary
Dynamic Senior Assistance Coordinator with over 22 years of experience in coordinating international medical and automobile assistance operations. Expertise in managing complex medical evacuations, logistics coordination, problem-solving, collaborating with multicultural teams, and implementing new processes to improve efficiency and customer satisfaction
Overview
26
26
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Senior Medical Assistance Coordinator
Allianz Worldwide Partners France
01.2012 - 09.2024
- Coordinated international medical assistance operations for patients in critical situations.
- Oversaw complex medical evacuations, working closely with assistance companies, hospitals, and air transport providers.
- Collaborated with multidisciplinary and multicultural teams to ensure optimal case handling.
- Implemented new processes to enhance operational efficiency and customer satisfaction.
Senior Automobile Assistance Coordinator
Mondial Assistance France
03.2002 - 01.2012
- Managed international roadside automobile assistance operations, ensuring seamless service delivery.
- Coordinated car repair, scrapping, and repatriation with local and international vehicle shipping providers.
- Worked closely with cross-functional teams to resolve complex cases effectively.
Priority Club Customer Service Representative
Bass Hotels and Resorts
01.2001 - 02.2002
- Processed hotel reservations and managed payment transactions.
- Provided exceptional customer service by addressing inquiries and resolving complaints.
- Handled account updates and billing concerns with accuracy.
Hotel Receptionist and Concierge
Hotel Ambassador Wien
07.1998 - 02.2000
- Collected room deposits, fees, and payments.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception, coordinated cultural events, restaurant bookings, and airport transfers.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly..
Education
Certificate - Travel And Tourism
HCC - Houston Community College
Houston, Texas USA 01.1993 - 06.1997
Skills
Problem-solving
Task prioritization
Decision-making
Customer service
Team collaboration
Time management
Multitasking and organization
Adaptability and flexibility
Logistics coordination
Administration and operations
Analytical skills
Interests
Languages
Writing
Photography
Listening to music
Timeline
Senior Medical Assistance Coordinator
Allianz Worldwide Partners France
01.2012 - 09.2024
Senior Automobile Assistance Coordinator
Mondial Assistance France
03.2002 - 01.2012
Priority Club Customer Service Representative
Bass Hotels and Resorts
01.2001 - 02.2002
Hotel Receptionist and Concierge
Hotel Ambassador Wien
07.1998 - 02.2000
Certificate - Travel And Tourism
HCC - Houston Community College
01.1993 - 06.1997
Similar Profiles
Samantha CavasSamantha Cavas
Helpline Officer at Allianz Worldwide PartnersHelpline Officer at Allianz Worldwide Partners
Naoum (Mark) ManolasNaoum (Mark) Manolas
Director Global Competency Centre at Allianz Worldwide PartnersDirector Global Competency Centre at Allianz Worldwide Partners
Ahmed elsayedAhmed elsayed
Medical Claims Officer at Allianz Worldwide PartnersMedical Claims Officer at Allianz Worldwide Partners