Nuntasorn Kamnurdsuphaphol

• Lead and coach wealth relationship manager team to ensure that all RM could be able to recommend the appropriate investment products to clients
• Solicit the new prospects and manage robust relationship with existing clients in order to recommend the suitable products according to clients' preference
• Monitor the sales movements towards sale targets and KPIs and adjust the way of work according to the market change
• Planned and implemented growth strategies.
• Drove revenue growth through effective sales coaching techniques that resulted in improved team performance.

Leading & Managing

• Proactively communicate company goals, business strategies, and expectations to all branch staffs (80 people sales+ operation staffs in total)
• Work closely with the Branch Operation Manager to ensure high levels of customer service are delivered and utilize their support to ensure smooth operation of the branch
• Manage staff to ensure all employees are clear on work priorities and activities
• Drive sales volume in terms of Citigold NTB number & Mutual fund volume so as to achieve branch team target that business set forth
• Monitor and provide investment advisory to the clients in terms of deposits, loan, and investment
• Do customer visit to listen/receive cm's problem or feedback to provide the best solutions to the clients
• Coach the team through actively providing constructive feedback, guidance, support and deal with conflicts quickly and fairly
• To manage and develop talent to achieve sales and foster a culture of integrity, client focus and accountability.
• Ensure smooth and efficient operation of the branch, maximizing client excellence, profitability and driving growth within the framework of compliance whilst protecting the Citibank brand.

Compliance & Controls

• Oversee branch controls and compliance with defined operational policies and procedures to effectively manage risk and ensure excellent internal audit ratings are achieved
• Maintain robust KYC standards at the branch per policy and local regulation
• Timely reporting of suspicious or unusual transactions as local laws require
• Ensure appropriate sales practices are maintained at all time
• Customer Service & Client Excellence
• Deal with customer issues or complaints quickly and efficiently when escalated
• Ensure appropriate escalation of issues to Head Office
• Monitor quality standards of customer service through listening in to calls, overseeing branch traffic, queues, attendances and other metrics
• Branch Performance & Risk Management
• Monitor sales progress against targets of the day
• Control costs to ensure profits are maximized
• Perform credit evaluations on loan applications; and ensure that risk management processes at branches are sound

Business Planning

• Plan and implement marketing strategic plan to extend NTB customers and increase sales volume to achieve annual Branch business plan for deposit & investment product that business set forth
• Conduct monthly business reviews with senior management
• Liaise with other departments or superiors for ad hoc support
• Business Development & Franchise Growth
• Keep up to date with market trends and competitor information
• Plan and implement business development activities to acquire new client
• Develop appropriate relationships and linkages in the local community to raise franchise profile and develop business opportunities

Knowledge Management

• Keep product, banking operations and legal compliance knowledge up to date
• Maintain awareness of company policies and procedures

• The BOH is responsible for establishing, running and continuously enhancing the overall operations, service delivery, process efficiency, automation and risk & control
• The role will have the following key responsibilities and activities:

Key responsibility

• Participate in the design and effective implementation of all branch processes
• Drive process efficiency and improvements; focus on digitization and optimization of resources through Smart Banking initiatives
• Drive teller/service staff efficiency; adapt and deploy new technologies to improve branch efficiency
• Lead efforts that result in remarkable client experience; accountable to drive NPS30 branch services related work items
• Track and ensure smooth working of the ATM network including adherence to uptime and availability standards
• Work closely with the Regional Branch Operations team in driving country/regional initiatives
• Ensure all Branch Control Risk Indicators display positive trends for all regions; ensure corrective actions are taken where necessary
• Drive branch operational control readiness at all time; deliver branch audit pass ratings as per scorecards
• Monitor behaviors and activities utilizing data produced and obtained from branch risk rankings, outliers and reviews to implement timely corrective actions as required
• Work closely with Country IBC team and other stakeholders to review, implement and refine control policies and procedures as defined in RCCPM
• Ensure appropriate escalation and socialization of issues
• Participate in Regulatory/Statutory Examination Management and 'Deep Dive' reviews

• Deputy Branch Manager ( Central World Branch ) February 2013- October 2013
• Deputy Branch Manager and Personal Banking Head ( Bangkok Branch ) October 2013- December 2015

• Boosted client portfolio growth, identified cross-selling and upselling opportunities through detailed needs analysis.
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
• Organized and participated in client appreciation events, fostering strong community and enhancing client loyalty.
• Complied with established internal controls and policies.

• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Cross-sold bank products and services to meet customer needs and provide options.
• Boosted sales of bank products through effective cross-selling and up-selling techniques.
• Improved customer satisfaction by providing personalized banking solutions and exceptional service.
• Maintained compliance with bank policies and regulations while executing various financial transactions for customers.

Key Responsibility

• Provided deposit and withdrawal services to customers
• Served as a credit officer to provide loan services to customers
• Acted as an in-branch collector
• Worked as a customer service representative to assist and solve customers' problems
• Prepared payroll for civil servants and government officers at the end of the month
• Complied monthly and quarterly financial statements