NATPATSORN CHATCHOTIKAWONG
Client Manager
Bang Kruai
Summary
Experienced in Banking and insurance with managing client relationships, ensuring satisfaction.Enthusiastic experienced Sales skill with an in-depth understanding of sales cycle process.Utilizes Strategic communication and problem-solving to address client needs effectively. Knowledge of building and maintaining long-term client partnerships for mutual growth with excellent customer service.Excellent Time management skills,multi tasking function and ability to establish priorities.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Client Manager
NTT (Thailand) Limited
07.2022 - Current
- Achievement: KBANK Contact center (2022) / LHBANK Network&Security refreshment(2023)/LHBANK SDWAN(2024)/SMTB Network&Security improvement (2024)/LHBANK Datacenter (2025)/SMTB CRM &service now,SCB Contact center (on-going)
- Built client relationships by responding, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Collaborated with cross-functional teams to identify opportunities for growth and expansion of services offered.
- Communication between clients and internal teams, promoting efficient project execution and issue resolution.
- Analyzed client feedback to identify areas for service improvement, driving operational enhancements and strategic initiatives.
Senior Account Executive for Education sector
True Corporation Public Company Limited
07.2021 - 06.2022
- Achievement: MOU with KMUTT (110 M of Total on-going project) / MOU with Vajiravudh College (10 M of Total on-going project)
- Establish and maintain relationship with decision maker and client’s key influencer.
- Engaging and planning solution with partner to improve customers experience.
- Understand competition and develop appropriate winning sales strategies.
- Preparations of document include quotation ,proposal ,agreement
Strategic Sales Manager
Rams Solutions Company Limited
06.2020 - 07.2021
- Achievement: Oracle HCM for Ascott International Management (Thailand) Ltd.(Coordinator) / Lark Application for Marine Gold Products Ltd.
- Extend new sales pipeline.
- Strategic plan for new product.
- Developed relationships with prospective clients, while maintaining existing client relationships.
- Preparations of document include quotation ,proposal ,agreement
Key Account Manager
Motif Technology Public Company Limited
01.2019 - 06.2020
- Achievement: iTrans (RPA system) forTMB / Collection system for iBank
- Achieve sales target
- Keep in touch and enhance with customers and vendors.
- Sales operational management including planning internal resource, support services per customer request.
- Monitor and planning sales target for next quarter.
Marketing & Sales Engineer
Sahaviriya Steel Industries Public Company Limited
05.2017 - 12.2018
- Achievement: Manus factory project 110M THB (Project coordinator)
- Review and analyze digital market to promote business products.
- Create and develop new brochure for business products.
- Contact oversea supplier to import new innovation products.
- Keep in touch and enhance with customers and suppliers.
- Calculate and analyze BOQ to maximize profit before making quotations.
- Preparations of document include execution plans, method statement, and various agreements.
- Sales operational management including planning, stock management, and service per customer request.
- Monitor and forecast appropriate stock ratio for each project.
- Analyze unit cost of each item of material.
Education
B. Eng. - Civil Engineering (International program)
Thammasat University
01.2017
Skills
- Fluent in Thai language (Native)
- English language (IELTS scores overall 6; Listening 6, Speaking 6, Reading 55, Writing 55)
- Communication and Negotiation
- Account management
- Client services
- Complex problem solving ,Planning and Organize
- Able to work under pressure and flexible time
- Skillful in Adobe Illustrator
- Full command of AutoCAD, Sketch up, Matlab
Certification
Reimagining the sales process with Gen AI
Timeline
Sales SOAR Associate
10-2025
GenAI Academy:Yellow Belt Level2
10-2025
Reimagining the sales process with Gen AI
06-2025
Client Manager
NTT (Thailand) Limited
07.2022 - Current
Senior Account Executive for Education sector
True Corporation Public Company Limited
07.2021 - 06.2022
Strategic Sales Manager
Rams Solutions Company Limited
06.2020 - 07.2021
Key Account Manager
Motif Technology Public Company Limited
01.2019 - 06.2020
Marketing & Sales Engineer
Sahaviriya Steel Industries Public Company Limited
05.2017 - 12.2018
B. Eng. - Civil Engineering (International program)
Thammasat University