Jatuporn Wahnchid
Thailand Country Head of Quality
Bangkapi
Summary
Quality management professional equipped to drive and enhance operational excellence. Skilled in quality assurance, process improvement, and regulatory compliance. Strong emphasis on team collaboration and adaptability to changing needs. Known for reliability, strategic thinking, and achieving measurable results.
Overview
26
26
years of professional experience
Work History
Thailand Country Head of Quality
Monde Nissin Thailand Co., LTD and Monexco Internation Limited
05.2024 - Current
- Responsibility:
- 1. Food Safety, Quality & GHP Governance
- Own and govern the country Quality Management System aligned with global standards
- Lead the deployment and maturity of GHP and hygiene culture across all sites
- Ensure effective implementation of HACCP, GMP, sanitation, allergen control, pest control, and environmental hygiene
- Standardize best practices across factories and drive continuous improvement
- 2. Regulatory & Compliance Leadership
- Ensure full compliance with local and international food regulations
- Lead regulatory risk assessment for export markets (EU, US, Japan, etc.)
- Be the country authority for regulatory inspections and certification audits (FSSC, BRC, ISO)
- Oversee product registration, labeling compliance, and claims governance
- 3. Crisis, Incident & Complaint Management
- Lead investigation and resolution of major consumer complaints and food safety incidents
- Act as decision authority for product withdrawal/recall
- Interface with authorities, customers, and global stakeholders during crises
- Institutionalize preventive actions from incidents into systems and behavior
- 4. Quality Culture & People Development
- Build strong QA leadership bench across sites
- Drive behavioral change toward hygiene ownership at operator level
- Develop QA and cross-functional teams’ capability in root cause analysis, risk assessment, and preventive quality
- Lead quality awareness programs for operations, engineering, warehouse, and supply chain
- 5. Operational Excellence Through Quality Systems
- Integrate quality into manufacturing KPIs and daily management
- Drive SPC, process capability improvement, and deviation control
- Champion sanitation and hygienic design improvements with Engineering
- Reduce quality cost, waste, and customer complaints through preventive systems
- 6. Stakeholder & Leadership Engagement
- Member of Country Leadership Team influencing business decisions through quality risk lens
- Partner with Operations, Engineering, Supply Chain, Procurement, R&D, and Commercial
- Represent the country in regional/global quality forums
- Number of employees 800+ employees
- Total work experience: over 20 years, 6 companies
General Manager: Quality and Regulatory Affair
i-Tail Corporation Public Company Limited
01.2022 - 04.2024
- Responsibility:
- 1. Establish the Quality and Regulatory affair Department, Cleaning and sanitization, Thermal process program strategy and roadmap
- 2. Oversees all aspects of Quality and Regulatory affair both domestic and international environments.
- 3. Developing operating and capital budgets for the department to unsure the full compliance of the customers and external parties’ requirements.
- 4. Lead and drive the Quality transformation Program at Both ITC Songkhla and Samutsakon site
- 5. Uplift and Revamp implementation of all GMP standard across site
- 6. Restructure the Quality and Regulatory Affair department/oraganization to support the rapid change of the business need
- 7. Manage team members performance, identify the training needs, develop and deliver the required skills to maximize the team performance
- 8. Coach and develop Associate and contractor on GMP improvement program
- 9. Improve the customer satisfaction via Complaint reduction and QFS root cause analysis system uplift including coaching on QFS root cause analysis
- 10. Implement the GMP/cleaned design compliance training and standardize the program across sites
- 11. Implementation and building a solid quality/GMP roll out communication and training program
- Number of employees 5000+ employees
- Achievement:
- 1. The existing of new restructured of Quality and regulatory affair department with 50% productivity improvement via the QA initiative, QA release team, Customer complain handling team, and regulatory team work process engineering.
- 2. Quality and food safety related incidents have been investigated on time i.e., within 24 hours after receiving the initial information and response to commercial team within 72 hours at the rate of >80% VS
- 3. The complaint related to personal hygiene, foreign matter such as plastic, metal and insect have been decreased by 90% YTD
- 4. The Quality related loss has been decreased by 50% after the effective root cause analysis has been implemented
- 5. The GMP and QFS program engagement is increasing from 50% to >95%
- 6. The site got certified from Thai Department of Livestock Development (DLD) under the GMP and HACCP with no major observation observations.
- 7. The site got qualified by the major customer such as Purina, Mars, Smuckers , General mill, MPM for the Quality and food safety program
- 8. Developed the GMP and Hygienic design training program and standard across sites with some leading production lines hygienic design improvement to enable the Cleaning and sanitization program optimization.
- 9. Work with the Pet Industrial Association Thailand (PIA) on the use of the insect powder in Petfood
- 10. Improve the speed to market of critical initiative project 50% faster from 6 months to 3 months
- 11. Lead the GIVE/GET session across commercial, production, engineering, R&D and Quality and regulatory affair team to develop the common business goal
- 12. Existing of the Quality and regulatory department road map, cleaning and sanitization roadmap and Thermal process program roadmap for 2022- 2027
- 13. Developed the world and development plan (W&DP) for the team member from the supervisor level and above then spell out the IDP (individual development plan) for critical role together with the succession planning for the organization
Supply Quality Lead Manager (Production)
Mars Pet Care Thailand
Pakchong
10.2018 - 10.2021
- Responsibility:
- 12. Develop and drive the Quality transformation Program at the sites this includes assisting the shift managers with quality incident management, facilitating root cause analysis in line with Mars U problems methodology
- 13. Review and Revamp implementation of all GMP standard across site
- 14. Quality and food safety incident management program
- 15. Coach Associate and contractor on GMP improvement program
- 16. Develop an effective visual management labeling program
- 17. Review GMP/cleaned design compliance
- 18. Coach on QFS root cause analysis
- 19. Implementation and building a solid quality/GMP roll out communication and training program
- Number of employee about 800 employees
- Achievement:
- 14. Existing of the Quality and GMP toolbox talk roll out program. 10 roll out sessions have been deployed
- 15. Quality and food safety related incidents have been investigated on time i.e. within 24 hours after receiving the initial information and response to commercial team within 48 hours at the rate of >90%
- 16. The complaint related to personal hygiene, foreign matter such as plastic, metal and insect have been decrease by 80% YTD
- 17. The Quality related loss has been decrease by 80% after the effective root cause analysis has been implemented
- 18. The GMP and QFS program engagement is increasing from 30% to >95%
- 19. The site got certified from Thai Department of Livestock Development (DLD) under the GMP and HACCP with no major observation observation.
- 20. The site got certification of ISO22000 from LloId’s registration body to support the market expansion during the Covid 19 pandemic
- 21. Developed the Covid 19 prevention protocol and contingency plan for Quality related supply chain end to end
Thailand/Laos Region Quality Safety and Environment Manager (Cooperate Role)
Coca cola Thailand Limited
Bangkok
06.2015 - 06.2018
- Responsibilities:
- 1. Lead Bottlers KORE compliance of quality assurance, Safety and Environment via training and on site assessment
- 2. To monitor and provide feedback on the market quality result to bottler by developing the Market trade sample program
- 3. To ensure all the new product development compliance with Quality and it local regulatory compliance by working with cross functional team
- 4. Maintain the supplier capability via the supplier training and site assessment program
- 5. Understand the customer and consumer need and translate to the working strategy with the commercial team
- 6. Work with Incident management team to ensure the proper communication and incident properly investigated and fact being communicates correctly.
- 7. Establish the local market trade Quality program and convey the quality continuous improvement program
- Number of employee 80 employees
- Achievement:
- 1. All 8 bottlers plant and 4 co-packer stay compliance to Coca Cola Requirement and its local regulation
- 2. Completed Laos Bottling plant green field start up and certified the GMP within 6-months’ time
- 3. Qualified 2 new co-packers to support the new business modules i.e. coconut water product
- 4. All New products launch on time with no quality issue
- 5. Existing of the new trade sample program which reflect more quality at the market level which identify the more proper focus improvement not only form the manufacturing related but also commercial related such Low net content issue, Low brix issue and Carbonation loss
- 6. Customer/consumer complaint index was 0.12 versus of the Business unit goal of 0.24
- 7. All high risk bottler ingredient suppliers were assessed and no critical quality issue contributed to the quality system i.e. 100% compliance to Coca cola requirement and Supplier guiding principle (SGP)
- 8. All high risk packaging material supplier were 95% compliance to Coca cola requirement and 100% SGP compliance
- 9. The Issue resolution time for material supply chain reduction to average 7 days from more than 30 working days
- 10. Material localization to enable saving of 5 $USD million such as CAN localize from Vietnam to Thailand, Label from Indonesia to Thailand
- 11. Started the Product Best Fresh program (Total Product Management) with the Thainamthip bottler to improve product freshness in the market
- 12. IMCR: 12 Quality related complaints have been investigated and provided the information back to the customer and consumer with no critical impact to brand and business, 5 Safety related incidents have been investigated and report to the IMCR team to provide the right practice with no critical impact to business
- 13. Safety and environment result: TIR was 2.03 VS 2.04 2016 Goal, Water Usage ratio was 2.68 VS 2.49 2016 Goal, Energy Usage Ration was 0.46 VS 0.46 2016 goal
- 14. Implement alert driving program at 7 of out 8 bottling sites
- 15. Implement Infinity Quality System (Process control software) to 2 out of 8 bottling sites
- 16. Qualified 3rd party Lab to move the local trade sample program from China to Thailand provide the cost saving of 2 million baht/year
- 17. Revised the new trade and marking sampling plan
- 18. Conducted Market and trade Quality data analysis and share to all bottlers via Total Product Management Program (TPM)
- 19. Provided the focus improvement in trade and market quality analytical method by completing the co-op test program between the bottlers, 3rd party lab and Coca cola technical center
Asia Supplier Material Quality System, Quality Assurance Group Manager (Regional role)
Procter & Gamble Manufacturing Thailand LTD
Chachoengsao
07.2010 - 05.2015
- Position: Asia Supplier Material Quality System, Quality Assurance Manager (from July-December’2014 is on the job contract for the position transition)
- Subordinate: 40
- Responsibilities:
- 1. To enhance the material supplier quality assurance capability via training and on site assessment
- 2. To develop the work process that minimize the quality related loss and other quality defects
- 3. To deliver the cost saving project via material localization
- 4. Build organization capability via supplier auditor qualification
- Number of Employees: 500-1000 employees
- Achievement:
- 1. All the high risk supplier being assess and there is no critical observation has been identified
- 2. The quality incident related to the supplier capability has been reduced by 75% within 1 year after implementation of the system
- 3. The Issue resolution time for material supplier chain reduction to average 10 days from 60 days
- 4. Material localization in China, Indonesia, Thailand, India delivered saving of 2 Millions $USD in 2 years
- 5. Qualified 20 supplier auditors
Wella Site Technical and Quality Assurance Manager
Procter & Gamble Manufacturing Thailand LTD
Chachoengsao
03.2007 - 06.2010
- Latest Position: Wella Site Technical and Quality Assurance Manager
- Position: Wella Site Technical and Quality Assurance Manager
- Subordinate: 30
- Responsibilities:
- 1. Accomplishes quality assurance human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- 2. Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.
- 3. Meets quality assurance financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- 4. Maintains and improves product quality by completing product, company, system, compliance, and surveillance audits; investigating customer complaints; collaborating with other members of management to develop new product and engineering designs, and manufacturing and training methods.
- Number of Employees: 500-1000 employees
- Achievement:
- 1. Asia Wella consolidation project completed without any business interruption
- 2. QA/QC expense cost reduction by 25% via work process improvement
- 3. Achieve Thai FDA GMP audit, Malaysia FDA and HALAL audit without any major or critical observation
- 4. Making productivity improvement by process control improvement as such batch right first time improvement from 75% to 99%, batch cycle time reduction from almost 2 hours / batch to 1hour 15 minutes
- 5. Completed a new Wella site start up on time with deliver 40% cost saving in new lab start up
Site QA manager
GE Toshiba Thailand Manufacturing Ltd
02.2006 - 02.2007
- Latest Position: Site QA manager
- Position:Site QA manager
- Subordinate: 20
- Responsibilities:
- 1. Responsible for the leadership and development of the Quality Assurance team.
- 2. Review and improve the manufacturing methods, processes and tolls to improve quality and cost.
- 3. Investigate and analyze new and or existing products, processes and suppliers for ability to meet production and performance requirements.
- 4. Lead in the development of quality assurance standards to reflect customer requirements and reduce customer complaints.
- 5. Lead strategic quality improvement initiatives.
- 6. Provide support to the engineering teams in the areas of tooling and equipment, new product launches, and process control.
- 7. Ensure the proper coordination and resolution of quality launch issues as they relate to new product or significantly revised products. Represent Quality Assurance in new product development teams including design review, identification of critical characteristics and measurement techniques.
- Number of Employees: 150employees
- Achievement:
- 1. The site certified by ISO 9000:2008 and LOH without any major or critical observation, this enable the sale volume increase by 5%
- 2. Customer Complaint process improvement by reduced the customer complaint lead time from over 40 days to about 10 working days resolution time
- 3. Sealance product compliant reduction by 40%
- 4. Product waste management system and e-auction system implementation completion i.e. changing the waste into dollar
- 5. Batch cycle time reduction via process optimization i.e. New Striping temperature with a process re-validation/change control
Research & Development/ Science: Chemist
Procter & Gamble Thailand Manufacturing Ltd
02.2000 - 02.2006
- Latest Position: Site chemist/ Asia Panel Coordinator/ Quality Assurance
- Position: Research & Development/ Science: Chemist
- Subordinate: 20
- Responsibilities:
- 1. To build up capability of the laboratory technician on the new product introduction based on the chemistry expert
- 2. Coordinate and provide a training for the Panelist in Asia
- 3. To set up a program of quality assurance capability audit for the raw material supplier
- 4. Provide the cost saving project of alternative supplier
- 5. Conduct root cause investigation for the quality complain
- 6. Plan the budget that related to the Quality control work in the area of new initiative project or product launch
- Number of Employees: 500-1000 employees
- Achievement:
- 1. More than 30 Panelist being qualified
- 2. More than 40 lab technician being trained and qualified
- 3. Provide the up to 15 cost saving project: about 10 projects were cost saving project under the supplier source relocation and about 5 project related to the quality improvement project
- 4. Solve a very big new product launch quality system in Japan and keep the time line on track for the launching. This save the opportunity cost up to 5 million dollars
- 5. Quality Audit more than 20 plants included in Thailand, Singapore, Vietnam, Korea, Japan, Australia, China, Malaysia and Philippines
Education
Master's Degree - Business and Administration, Major General Management
National Institute of Development Administration (NIDA)
Thailand06.2006
Bachelor's Degree - Science, Major Chemistry
University of New England
Australia03.1999
Skills
Language:
English/ Thai Reading: Fluent Listening: Fluent Writing and: Fluent Speaking
Computer:
Internet, Microsoft office, Photoshop and SAP
Timeline
Thailand Country Head of Quality
Monde Nissin Thailand Co., LTD and Monexco Internation Limited
05.2024 - Current
General Manager: Quality and Regulatory Affair
i-Tail Corporation Public Company Limited
01.2022 - 04.2024
Supply Quality Lead Manager (Production)
Mars Pet Care Thailand
10.2018 - 10.2021
Thailand/Laos Region Quality Safety and Environment Manager (Cooperate Role)
Coca cola Thailand Limited
06.2015 - 06.2018
Asia Supplier Material Quality System, Quality Assurance Group Manager (Regional role)
Procter & Gamble Manufacturing Thailand LTD
07.2010 - 05.2015
Wella Site Technical and Quality Assurance Manager
Procter & Gamble Manufacturing Thailand LTD
03.2007 - 06.2010
Site QA manager
GE Toshiba Thailand Manufacturing Ltd
02.2006 - 02.2007
Research & Development/ Science: Chemist
Procter & Gamble Thailand Manufacturing Ltd
02.2000 - 02.2006
Bachelor's Degree - Science, Major Chemistry
University of New England
Master's Degree - Business and Administration, Major General Management
National Institute of Development Administration (NIDA)
Skills Languages
Thai (Native) | English (Fluent)
Family Background
Single, Mr. Charearn Wahnchid, Deceased, Mrs. Kangsadan Wahnchid, 0838747543
Strengths
- Professional and well mannered, Experienced in the deployment of various quality standard systems.
- Good leadership skills, Ability to envision, encourage, empower, and enrich team ideas.
- Good at coordinating and following up assignments, Proven ability to conduct meetings and training across various countries.
- Team builder, Passionate about building successful teams and maximizing team member capabilities.
Height Cm
165
Personal Information
- Date of Birth: 1975-07-20
- Nationality: Thai
- Marital Status: Single