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ISSARA FAJAROEN
Senior Associate, Lead Key Account Management
Bangkok
Summary
Accomplished Senior Lead Key Account at Shopee, adept in strategy development and cross-functional teamwork, I drove project completions and enhanced customer satisfaction. My leadership in key account management and negotiation skills led to significant performance improvements, especially regional brands which constructive engagement is required. The showcasing of a blend of hard and soft skills critical for high-stakes environments.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Senior Associate, Lead Key Account Management
Shopee
Bangkok, Thailand
12.2023 - 01.2025
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Analyzed customer data to identify trends and anticipate customer needs.
Senior Associate, Brand Key Account Management
Shopee
Bangkok, Thailand
04.2019 - 12.2023
- Responsibility to ensure success of key merchants on online platform including driving revenue and smooth operation.
- Educating sellers on platform features, promotional campaign and market insights.
- Building good relationships and trust with merchants to understand more about their business and their key success factors.
- Analyzing and developing plan for advising strategic partner in order to achieve target in both short term and long term strategy.
- Interacting with stakeholders of different teams (example category management, brand partnership, and marketing) to ensure products sold by new sellers receive enough visibility on the product pages.
- Forecasting volume and number of new sellers and activities required to incubate them.
- Implementing campaigns for new sellers, analyze and report their performance.
- Collaborating with other local teams to share knowledge and replicate best practices.
Buying Manager – Delicatessen
Tesco Lotus
Bangkok, Thailand
07.2018 - 03.2019
- Evaluated vendor bids for best value, considering factors such as price, quality, delivery schedule, and terms of payment.
- Achieved cost savings by negotiating with suppliers and implementing strategic sourcing initiatives..
- Assisted supply chain department in stocks planning by providing accurate forecasts of future purchasing requirements.
- Improved supplier performance through regular evaluations and effective communication.
- Ensured timely delivery of products by closely monitoring order status and proactively addressing potential issues.
- Analyzed spending patterns for cost reduction opportunities, leading to increased profitability for the organization.
- Collaborated with sales and marketing teams to identify new product opportunities based on market trends and customer needs.
- Reduced supply chain risks by developing contingency plans for critical materials or disruptions in the supply chain process.
- Developed strong relationships with key vendors, resulting in improved service levels and reduced lead times.
- Supported company growth by identifying and onboarding new suppliers that aligned with business objectives.
- Negotiated pricing and terms with vendors to secure best value for company.
Commercial Management Trainee
Tesco Lotus
Bangkok, Thailand
08.2016 - 07.2018
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Used company reports to analyze sales, gross profit and inventory activities.
- Analyzed sales data to identify performance trends and areas for improvement, leading to targeted sales strategies.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Optimized supply chain logistics to minimize delays and reduce costs, maintaining competitive advantage.
- Strengthened vendors relationships, regularly communicating project updates and addressing concerns promptly.
Education
Master of Science - Supply Chain Management
Coventry University
Coventry, United Kingdom 09.2014 - 09.2015
Bachelor of Arts - Political Science
Thammasat University
Pathum Thani, Thailand 06.2008 - 05.2013
Skills
Problem-solving
Time management
Decision-making
Work Planning and Prioritization
Performance improvement
Cross-functional teamwork
Customer relationship management (CRM)
Strategy development
Team leadership
Timeline
Senior Associate, Lead Key Account Management
Shopee
12.2023 - 01.2025
Senior Associate, Brand Key Account Management
Shopee
04.2019 - 12.2023
Buying Manager – Delicatessen
Tesco Lotus
07.2018 - 03.2019
Commercial Management Trainee
Tesco Lotus
08.2016 - 07.2018
Master of Science - Supply Chain Management
Coventry University
09.2014 - 09.2015
Bachelor of Arts - Political Science
Thammasat University
06.2008 - 05.2013
Accomplishments
- Supervised team of 2 staff members.
- Collaborated with brand partnership team in the development of Joint Business Partner Program.
- Achieved team member KPIs improvement by completing PIP with accuracy and efficiency.
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Thai
Native language
English
Advanced
C1