Chi Nguyen
Customer Success Manager
Bangkok,10
Summary
Customer Success Manager | Hospitality Tech Enthusiast | Lifelong Learner
Detail-oriented Customer Success professional with 3+ years of experience driving customer satisfaction and retention. Proven expertise in project management, strategic planning, and relationship building. Seeking to create a meaningful impact to a dynamic environment that values empathy, innovation, and teamwork.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Customer Success Manager
FutureLog Asia Pacific Ltd
04.2023 - Current
- - Led client implementation of solutions, including project planning and coordination
- - Managed customers onboarding, training and product setup to foster successful adoption and usage.
- - Analyzed customer feedback to identify areas for improvement, leading to drive post-sale improvements and service enhancements
- - Acted as the primary point of contact for clients, resolving technical issues and ensuring satisfaction
- - Built and maintained strong, profitable client relationships with full accountability
- - Developed tailored strategic plans to align clients with current product functionalities
- - Leveraged internal resources to optimize client outcomes and service delivery
- - Identified and facilitated commercial opportunities in collaboration with sales and leadership teams
- - Maintained in-depth knowledge of existing and new products to support client growth and future needs
Support & Administration Officer
FutureLog Asia Pacific Ltd
01.2021 - 03.2023
- · Ensured all master data met system and business requirements for accuracy and completeness
- · Responded to hotel client requests via phone and email, resolving complex issues with effective solutions
- · Designed and delivered training courses and educational materials tailored to client needs
- · Provided general administrative support to enhance team efficiency and service delivery
- Traveled to client sites to implement systems and conduct on-site training sessions
Education
Bachelors - Business Administration, International Hotel Management
Stamford International University
Bangkok, Thailand01.2020
Diploma - Business Administration, International Hotel Management
Blue Mountain International Hotel Management School
Bangkok, Thailand01.2020
Skills
- Customer Success
- Project Management
- Customer Relationship Management
- Strategic Account Planning
- Upselling
- Cross-functional Team Leadership
- Training and mentoring
- Report analysis
Websites
References
Franz, Lingl, Vice President of Operations Asia Pacific, franz.lingl@futurelog.com, FutureLog
Timeline
Customer Success Manager
FutureLog Asia Pacific Ltd
04.2023 - Current
Support & Administration Officer
FutureLog Asia Pacific Ltd
01.2021 - 03.2023
Bachelors - Business Administration, International Hotel Management
Stamford International University
Diploma - Business Administration, International Hotel Management
Blue Mountain International Hotel Management School
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