ZIN PWINT PHYU@CINDY
Specialized In Hospitality Industry
7 ซอย พหลโยธิน 30 Chan Kasem, Chatuchak, Bangkok 10900,10
Summary
Dedicated and highly motivated hospitality representative with a proven track record of effectively supporting customer needs. With a strong work ethic and exceptional organizational skills, committed to delivering outstanding service in the hospitality industry.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Officer
Stevin Group Co.ltd
02.2023 - 07.2024
- Conducted in-depth destination research to deliver expert guidance to clients and enhance their travel experience.
- Designed and organized personalized tour packages tailored to individual budgets and preferences.
- Assisted call-in customers with questions and orders.
- Maintained meticulous records of customer interactions, transactions, and account processes to ensure seamless service.
- Collaborated effectively with team members to enhance communication and optimize service delivery.
- Committed to ensuring exceptional customer satisfaction and providing professional support to all clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
MarCom Executive
Wyndham Grand Yangon Hotel
02.2022 - 12.2022
- Managed and optimized content across multiple digital platforms including Facebook, Instagram, official website, and email communications, addressing customer inquiries effectively.
- Engaged directly with guests to provide detailed information on room offerings, F&B promotions, and hotel loyalty programs, enhancing customer satisfaction.
- Developed and implemented monthly promotional campaigns in collaboration with sales and marketing teams to boost KPI targets for rooms and F&B.
- Executed innovative marketing strategies to enhance brand awareness and drive sales growth.
- Acquired skills in content writing for Facebook ads, enhancing digital marketing efforts.
- Supported commercial photo and video shoots, coordinating with props teams, photographers, and videographers to ensure high-quality visual content.
- Assisted in event sales coordination for weddings and corporate events, contributing to seamless execution and client satisfaction.
- Negotiated partnerships with industry influencers for co-branded promotional initiatives, expanding reach within key markets.
Intern Trainee
Alexander Gerbi Hotel Weggis
02.2021 - 08.2021
- Delivered exceptional Customer Service through effective Front Office guest welcoming.
- Provided outstanding Room Attendant support to ensure guest satisfaction.
- Executed seamless F&B Table d'Hôte service, enhancing dining experiences.
- Committed to achieving and exceeding departmental targets through teamwork and dedication.
- Worked alongside senior staff members to gain industry insight and hands-on experience in various aspects of business.
Service Trainee
Business and Hotel Management School BHMS
02.2020 - 11.2020
- F&B Service Training at BHMS Switzerland: Mastered table d’hôte and à la carte service, ensuring impeccable service mise en place and adherence to hygiene standards during both station openings and closures.
- Delivered exceptional table d'hôte and à la carte service skills.
- Implemented effective mise en place techniques for efficient operations.
- Ensured adherence to hygiene standards for optimal guest safety.
- Mastered station opening and closure processes to enhance service efficiency.
- Participated in ongoing training sessions to stay updated on industry trends and best practices for exceptional service delivery.
Education
Bachelor of Engineering with Honours First Class (Architecture) - Architectural Engineering
University of Bedfordshire, UK
Luton, United Kingdom 05.2016 - 05.2019
Master of Science in International Hospitality Business Management - Hospitality Administration And Management
BHMS Switzerland (Robert Gordon University UK)
Lucerne, Switzerland 02.2020 - 11.2021
Skills
Teamwork
Time Management
MS Office: Proficient user (Word, Office, PowerPoint, and Excel)
Verbal & Written communication)
Customer Support
Service Recommendations
Data Entry
Languages
English
Advanced
C1
Korean
Intermediate
B1
Timeline
Customer Service Officer
Stevin Group Co.ltd
02.2023 - 07.2024
MarCom Executive
Wyndham Grand Yangon Hotel
02.2022 - 12.2022
Intern Trainee
Alexander Gerbi Hotel Weggis
02.2021 - 08.2021
Service Trainee
Business and Hotel Management School BHMS
02.2020 - 11.2020
Master of Science in International Hospitality Business Management - Hospitality Administration And Management
BHMS Switzerland (Robert Gordon University UK)
02.2020 - 11.2021
Bachelor of Engineering with Honours First Class (Architecture) - Architectural Engineering
University of Bedfordshire, UK
05.2016 - 05.2019