Zin Lin Htet
Bangkok,10
Summary
Achieved significant enhancements in IT support efficiency at 5BB Internet, streamlining processes to boost customer satisfaction and reduce incident response times. Expert in Linux and, my approach led to increased productivity and improved communication between technical and non-technical staff. Certified in CCNA coupled with in-depth knowledge of computer hardware, software, installation and maintenance. Motivated and energetic individual skillful in troubleshooting local area network and wide area network systems and training users with hardware and software applications and uses.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Support
5BB Internet
01.2023 - 09.2023
- Streamlined IT support processes to reduce response times for end-user inquiries, leading to higher customer satisfaction ratings internally within the organization.
- Reduced incident response times, coordinating effectively with IT support teams during critical outages.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Established a clear line of communication between IT support staff and non-technical employees for seamless issue resolution.
Education
Bachelor of Science - Computing
Edinburgh Napier University
Scotland, United Kingdom 02.2025
Associate of Science - Network Engineering
Pearson
UK01.2023
Skills
- IT support
- Linux
- System Administration
- Network systems installation
- Wireless Networking
- IP Addressing and Subnetting
- Cloud Computing
- Python
- Organizational Skills
- Software Installation
Certification
- Cisco Certified Network Associate (CCNA) - Cisco Systems.
- CompTIA Network+ - Computing Technology Industry Association (CompTIA).
Languages
Burmese
Native language
English
Upper intermediate
B2
Korean
Intermediate
B1
Thai
Intermediate
B1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeInternshipWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceTimeline
IT Support
5BB Internet
01.2023 - 09.2023
Bachelor of Science - Computing
Edinburgh Napier University
Associate of Science - Network Engineering
Pearson
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