Zaw Min Aung
Sr.Server
Singapore
Summary
At Shwe Inn Lay Restaurant, I excelled in enhancing guest satisfaction through expert management of food resources and personalized service, demonstrating strong guest relations and food safety skills. My proactive approach led to significant improvements in service efficiency and customer loyalty, showcasing my ability to exceed service expectations while maintaining high hygiene standards.
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures, and liquor laws.
Overview
10
10
years of professional experience
Work History
Sr.Server
Shwe Inn Lay Restaurant
04.2014 - 08.2024
- Managed multiple tables efficiently to ensure quick order turnaround and customer satisfaction.
- Skillfully resolved customer complaints through diplomatic acknowledgment, enhancing guest satisfaction and loyalty.
- Conducted thorough cleanliness inspections of dishes and utensils, adhering to high hygiene standards.
- Inspired guest satisfaction and repeat business through enthusiastic interactions and personalized service offers.
- Exceeded customer service expectations by efficiently managing food resources and memorizing orders for personalized service.
- Proactively monitored dining room conditions to ensure guest comfort and safety, aiding in a seamless dining experience.
- Efficiently managed food resources and memorized orders to provide personalized service.
- Optimized sales by adeptly upselling menu items based on customer preferences.
- Managed multiple tables simultaneously, ensuring prompt service while maintaining high quality standards.
- Upsold menu items to increase restaurant revenue.
- Handled cash and electronic payments with accuracy and responsibility.
- Provided excellent customer service to ensure guests had a pleasant dining experience.
- Communicated effectively with kitchen staff to guarantee accurate and timely delivery of orders
- Provided excellent customer service to ensure guests had a pleasant dining experience
- Ensured compliance with health and safety regulations during shifts as a server.
- Maintained a clean and organized dining area for guests
- Developed strong relationships with returning guests, contributing to a personalized dining experience.
- Collaborated with staff to optimize service and minimize wait times.
- Assisted in organizing and executing special events and promotions.
- Demonstrated in-depth knowledge of menu items and ingredients to assist guests.
- Managed multiple tables efficiently to ensure quick order turnaround and customer satisfaction.
- Other ad hoc duties assigned
Education
Bachelor of Science - Maths
Dagon University
Yangon 04.2001 -
Skills
Food safety
Timeline
Sr.Server
Shwe Inn Lay Restaurant
04.2014 - 08.2024
Bachelor of Science - Maths
Dagon University
04.2001 -
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