Yi-Chun Tseng
UX Strategy Planner/ Product Manager
Summary
Dedicated UX Strategy Planner/ Product Manager with excellent experience in software industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Executive Assistant to CEO - Product Strategy
Jubo
06.2022 - 09.2023
- Conducted market research to inform product strategy for north American markets
- Foster strategic partnerships with medical device manufacturers
- Implement co-work protocols between headquarters and cross-national subsidiary companies
- Collaborated with marketing and sales teams to execute on new initiatives
- Organized and coordinated conferences and monthly meetings
- Managed project timeline and resources
Head of User Experience Design
Jubo
Taipei
12.2019 - 06.2022
- Provided advice and guidance on implementation of UX research methodologies and testing activities to analyze and predict user behavior
- Developed technical and business requirements to deliver intuitive and user-centered solutions
- Completed user research to identify opportunities for improving product adoption
- UX design team building and recruitment
- New product initiative pitch
UX/Senior Product Designer
Jubo
Taipei
01.2018 - 12.2019
- Designed the prototype and the beta version for a cloud-based AI-enabled EHR system for senior care
- Conducted user research and usability testing to inform design decisions
- Led the UX teams to ensure design quality and timely delivery
- Suggested enhancements to product design that would improve user experience.
- Identified changes in project scope and modified job schedule accordingly.
- Managed multiple projects effectively in demanding environment with tight deadlines.
UX Designer
INSIGHT, NTU
Taipei
05.2015 - 01.2017
- UX research for senior healthcare app/system to digitalize and streamline traditional healthcare workflow.
- Maximized system performance, enhancing end-user experience by applying iterative back end development updates.
- Participated in design review meetings to brainstorm new UX developments through collaborative thinking.
- Devised diagrams to outline system interactions and sequences underpinning interfaces.
Interlanguage Research Assistant
Mandarin Training Center, NTNU
Taipei
08.2012 - 04.2015
- Corpus-based learner language analysis, particularly in the acquisition of function words.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Attended seminars and symposiums to improve overall knowledge and understanding.
- Utilized advanced analytical software to analyze data sets.
General Administration
Sommelier Wine Expert
Taipei
09.2010 - 07.2011
- Wine events/courses holding, wine retailing and general administrative business.
- Developed and maintained relationships with customers and suppliers through account development.
- Formulated policies and procedures to streamline operations.
Mandarin teacher
Taipei Language Institute, TLI
01.2009 - 05.2009
- Motivated students to develop competency in speaking, reading and writing Chinese by hosting cultural activities.
- Organized extracurricular activities to educate students about principles of Chinese language.
- Planned, prepared and delivered creative, dynamic classroom lessons, activities and materials for students.
Education
Master of Science - Cognitive Neuroscience
UCL
London 08.2013 - 08.2014
Master of Arts - Teaching Chinese As A Second Foreign Language
National Kaohsiung Normal University
Taiwan 08.2016 - 08.2017
Bachelor of Arts - Chinese Literature
National Taiwan University
09.2007 - 09.2010
Skills
UX design/research
Product/project management
Market and product analysisCross-cultural communication in Mandarin and English
Product strategy/ roadmap planning
Conflict management
Timeline
Executive Assistant to CEO - Product Strategy
Jubo
06.2022 - 09.2023
Head of User Experience Design
Jubo
12.2019 - 06.2022
UX/Senior Product Designer
Jubo
01.2018 - 12.2019
Master of Arts - Teaching Chinese As A Second Foreign Language
National Kaohsiung Normal University
08.2016 - 08.2017
UX Designer
INSIGHT, NTU
05.2015 - 01.2017
Master of Science - Cognitive Neuroscience
UCL
08.2013 - 08.2014
Interlanguage Research Assistant
Mandarin Training Center, NTNU
08.2012 - 04.2015
General Administration
Sommelier Wine Expert
09.2010 - 07.2011
Mandarin teacher
Taipei Language Institute, TLI
01.2009 - 05.2009
Bachelor of Arts - Chinese Literature
National Taiwan University
09.2007 - 09.2010