Yevheniya Kartanova
Bangkok,Bangkok
Summary
Luxury hospitality professional with extensive experience in guest-facing operations, specializing in high-end food and beverage banquets, VIP group coordination, and restaurant pre-openings. Currently serving as a supervisor at Mandarin Oriental Bangkok, recognized for delivering personalized service to an international clientele. Committed to creating seamless and memorable guest experiences while fostering team success. Seeking to advance within guest relations or front-of-house roles in the luxury hospitality sector.
Overview
8
8
years of professional experience
1
1
Certification
Work History
F&B Supervisor
Mandarin Oriental
Bangkok
02.2026 - Current
- Provided support for restaurant outlets to maintain high service standards.
- Coordinated large group events, including gala dinners and banquet operations.
- Served as main Mandarin–English liaison for Chinese group clients, representing hotel in communications.
- Assisted with translations of documents for kitchen office.
F&B Rising Fan - Leader in Training
Mandarin Oriental
Bangkok
09.2024 - 02.2026
- Assisted in organising banquets and corporate events for international luxury brand clients.
- Acted as a liaison in Mandarin and English for Chinese guests.
- Supported pre-opening activities and menu structuring for a luxury Chinese dining concept.
- Coordinated with culinary and service teams for effective banquet operations.
- Provided luxury table service and premium upselling to enhance international clientele experience.
- Supported management with corporate projects.
Head Bartender
Fux Cocktail Bar
Visp, Switzerland
11.2023 - 02.2024
- Assisted in creation and development of cocktail menu with concept design and storytelling.
- Supervised bartending and service operations to ensure efficient workflow.
- Utilised strong product knowledge for beverage preparation and guest recommendations.
- Interacted with guests to improve overall bar experience.
F&B Service
Mandarin Oriental
Geneva , Switzerland
06.2022 - 12.2022
- Supported service teams in delivering fine-dining experiences in European luxury hospitality.
- Assisted with maintaining service flow and mise-en-place to enhance guest satisfaction.
- Aided in upholding luxury etiquette and standards for repeat clientele and international guests.
F&B Internship
Kipyatok Restaurant
Poltava
04.2021 - 09.2021
- Assist in daily restaurant operations across service and bar functions.
- Execute opening and closing procedures, including mise-en-place and station setup.
- Provide attentive table service while upholding hospitality standards.
- Support bartending and barback duties through drink preparation, restocking, and ensuring cleanliness.
- Handle cashiering, billing, and payment processing with accuracy.
- Set up and reset tables in accordance with service standards.
- Coordinate with kitchen and bar teams to facilitate smooth service flow.
- Maintain cleanliness and organisation of dining and bar areas.
- Support guest satisfaction through efficient and professional service.
Commis Waiter
Kipyatok Restaurant
Poltava , Ukraine
06.2020 - 09.2020
- Assisted senior waiters with daily restaurant service tasks.
- Supported table setup and clearing during service periods.
- Delivered food and beverages efficiently while adhering to service standards.
- Maintained cleanliness and organisation of dining areas.
- Engaged with guests while ensuring a polite and welcoming atmosphere.
- Acquired menu knowledge and service procedures for consistency.
Children’s Activity Host
Gluhoman
Poltava, Ukraine
07.2018 - 10.2018
- Assisted in designing and implementing daily activities for children aged 3–10.
- Organised games, creative workshops, and painting activities in a safe environment.
- Prepared costumes, materials, and activity setups according to resort themes.
- Monitored safety and comfort of children through supervision and care.
- Maintained cleanliness and organisation in the kids’ activity area.
- Communicated with parents about activities and children’s participation.
- Facilitated memorable experiences aligned with guest standards.
Education
BA - International Business in Hotel and Tourism Mamagment
Cesar Ritz Colleges
Brig, Switzerland01-2023
BA - International Hospitality Business Mamagment
Washington State University
WA, USA01-2023
Skills
- Communication skills
- Conflict resolution
- F&B Operations
- Event coordination
- Team leadership
- Food menu enhancement
- Guest relations
:)
A genuine smile is the best form of introduction.
Languages
Ukrainian
First Language
English
Proficient
C2
Russian
Proficient
C2
German
Elementary
A2
Chinese, Mandarin
Proficient
C2
Thai
Beginner
A1
French
Beginner
A1
Certification
- Introduction to Restaurant Revenue Management - eCornell
- Building High-Performing Teams - eCornell
- Marketing the Hospitality Brand Through Digital Media - eCornell
- Sales Enablement Strategies for Business Owners -Alison
- Eta Sigma Delta Hospitality Honors Society - Switzerland
Hobbies and interests
Mixology
Languages and cultures
Martial Arts
Swimming
References
Behzad Davarkia, Director of Food & Beverage, Mandarin Oriental Bangkok
bdavarkia@mohg.com
Timeline
F&B Supervisor
Mandarin Oriental
02.2026 - Current
F&B Rising Fan - Leader in Training
Mandarin Oriental
09.2024 - 02.2026
Head Bartender
Fux Cocktail Bar
11.2023 - 02.2024
F&B Service
Mandarin Oriental
06.2022 - 12.2022
F&B Internship
Kipyatok Restaurant
04.2021 - 09.2021
Commis Waiter
Kipyatok Restaurant
06.2020 - 09.2020
Children’s Activity Host
Gluhoman
07.2018 - 10.2018
BA - International Business in Hotel and Tourism Mamagment
Cesar Ritz Colleges
BA - International Hospitality Business Mamagment
Washington State University