The systems that I take care of are IVR, AI Voice Bot systems, and Salesforce.
Manage a team of 5 staff members in QA. Such as training, consulting, and leading testing activities.
Manage the day-to-day activities of QA team members, including scheduling and managing ongoing projects.
Review and consult the Test Matrix, Test Cases, Test Scenario, Test Results, and Bug Logging. Team and provide daily testing report.
Writing test cases, preparing data, and executing test cases.
Planning and conducting SIT and UAT, as well as time management, to deliver jobs on time.
Meet and coordinate with SCB’s user, SA, BA, PM, and QA lead for project details.
Tool: JIRA, Salesforce, and Genesys system.
Business Solution (BU, BA)
Krungthai Bank
Bangkok
01.2021 - 05.2024
Company Overview: Financial Business, Bangkok.
Gather business requirements with stakeholders and related parties, then identify business requirements and gaps before implementing.
Provide a business requirement for the IT team.
Review the Functional Requirement, Prototype, and User Story with the IT team and stakeholders to ensure that all requirements are correct and can be developed.
Coordinate with the Development team to implement the timeline and plan.
Participated in creating a test plan with the user according to the project timeline.
Participated in UAT testing to ensure that the developed program matches the requirements.
Coordinate between the developer and the user for the results of testing.
Provide training with the user before implementing it in production to ensure that all requirements are delivered.
Production support and consult with the team for short- or long-term solutions when unexpected matters happen.
Financial Business, Bangkok.
Project: KTB System.
Retail Loan Collection System - A web application for center follow-up for those who do not pay their debt. Following up by phone and in the field. Sent SMS and letter to debtor.
Retail Litigation System - A web application for hubs and centers to initiate, verify, and draft filing documents before filing a bank's customer via the eFiling system.
Government System: COVID-19 Vaccine Management Solution for NHSO - a web application for booking COVID-19 vaccines and recording data for those who have already received the vaccine. Manage the vaccine that is available in Thailand.
Covid-19 Vaccine Management Solution (CVMS) - for selling vaccines and helping to record who can receive the vaccine and who has already received the vaccine for Thonburi Hospital.
Thailand's National Health Security System management - a web application for the NSHO and hospitals in Thailand to manage basic benefits for Thai people to receive medical treatment. NHSO can pay money to follow people who already receive medical treatment.
Business Analysis
Bluepay (Thailand)
Bangkok
08.2017 - 12.2020
Company Overview: E-Commerce Business, Bangkok.
Testing engineer: Take care of function testing applications and provide feedback to the Chinese team.
Vending Machine: A care system that is used for employees of the Vending Machine part. Get the requirements and maintain this system.
Merchants Department: Create a rule for the merchant's process. Find the merchants present, and convince the merchants to come join us.
Marketing part: Create a promotion to support merchants and customers. Let's them use the BluePay application to pay with merchants. Support technical front and back for merchants, and contact the Chinese team to fix this issue.
Logistic Department: Design and test software for websites and applications to align with logistic operations and processes. Take care of all the processes and manage people's jobs from the beginning of the warehouse and the drivers.
Worked at the Indonesia branch: supported logistics development at the Indonesia branch. Setting up the driver process at the Indonesia branch.
Take care and develop the Salesforce system to follow the requirements of each department's users.
Take care and develop the WMS system to follow the requirements of each department's users.
Take care, and the development of the Qingflow system follows the requirements of users in each department.
Test Engineer
Huawei technologies Co,. LTD
Bangkok
09.2014 - 08.2017
Company Overview: Bangkok, Thailand.
Testing mobile phones, routers, air cards, and every product that uses a SIM card.
Take care about the requirements when customers buy the product from Huawei Company.
Help the customer solve the issue when the product has a problem.
Connect with NBTC to apply for type approval: prepare the documents and apply by myself.
Take care about product quality for all the models that need to be sold.
Testing Engineer
SDL Inc.
Bangkok
10.2013 - 08.2014
Company Overview: Testing outsource company, Bangkok.
Testing all the functions of the Blackberry Enterprise Project, the same as the user is using.
Writing the test case by myself.
Submit the issue in the system and discuss the issue with the BlackBerry team in Canada.
Meeting with the Blackberry team in Canada every Tuesday.
Work as trainee
Wongnai media
Bangkok
01.2012 - 03.2012
Company Overview: Food content and review, Bangkok
Android developer of Wongnai application.
Food content and review, Bangkok
Education
Bachelor's degree - computer science, Branch science and technology
Thammasat University
Thailand
01.2012
High School - major science-mathematics
Benjamarachutit School
Nakhon Sri Thammarat, Thailand
01.2009
Skills
SQL
Java
C
MS Office
Excel
Word
WMS
Salesforces
genesys
Qingflow
Android Developer
References
Mr. Tanapong Nawuthi, Operation & Fleet Manager, Bluepay (Thailand), +66863198065
Miss Kanokwan Talubnak, AVP at KrungThai, +66860886510
Awards
2018, Best practice award
2019, Integrity award
Languages
Thai
English
Timeline
Test Lead
Siam Commercial Bank PCL.
07.2024 - Current
Business Solution (BU, BA)
Krungthai Bank
01.2021 - 05.2024
Business Analysis
Bluepay (Thailand)
08.2017 - 12.2020
Test Engineer
Huawei technologies Co,. LTD
09.2014 - 08.2017
Testing Engineer
SDL Inc.
10.2013 - 08.2014
Work as trainee
Wongnai media
01.2012 - 03.2012
Bachelor's degree - computer science, Branch science and technology