YANIKA JOMPANK
Bangkok
Summary
Motivated Team leader with 4 years of progressive experience in the contact center. Energetic self-starter and team builder. Navigate high-stress situations and achieve goals on time and quantitative problem-solving skills, dedicated to company growth and improvements.
Overview
5
5
years of professional experience
Work History
Call Center Supervisor
United Overseas Bank, UOB
09.2024 - Current
- Lead a team of 10-15 customer service agents in a fast-paced environment.
- Managed a customer service team to consistently meet key KPIs, including maintaining AHT within target, achieving SLA, and improving NPS scores.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Telesales Supervisor
Lyreco
02.2024 - 09.2024
- Developed and implemented telesales strategies to achieve sales targets.
- Streamlined telesales processes and procedures to increase efficiency
- Monitored call metrics to identify trends, areas for improvement, and opportunities for growth.
Sales Trainer
transcosmos thailand co. ltd
10.2022 - 02.2024
- Develop and implement sales training for the employee.
- Evaluated the effectiveness of sales training programs through surveys and sales results, making data-driven adjustments.
- Delivered engaging sales training sessions to new and existing staff, enhancing their selling techniques and product knowledge.
Data Analyst
transcosmos thailand co. ltd
03.2022 - 10.2022
- Analyzes data about vendor satisfaction
- Development of key driver analysis and calibration between vendor satisfaction and other operational metrics such as Quality, AHT, etc
Quality Assurance
Transcosmos Thailand Co. Ltd
04.2021 - 03.2022
- Ensuring services comply with relevant company standards and meet client expectations
- Conducting training sessions and workshops to improve sales techniques and compliance.
Telesales Representative
Transcosmos Thailand Co. Ltd
12.2020 - 03.2021
- Increased sales revenue by developing and implementing targeted telesales strategies.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
Education
Sociological Research for Development
Srinakharinwirot University
2021
Skills
- Customer service
- Leadership skills
- Performance Management
- Empathy and patience
- Negotiation and Sales skills
- Creativity
Timeline
Call Center Supervisor
United Overseas Bank, UOB
09.2024 - Current
Telesales Supervisor
Lyreco
02.2024 - 09.2024
Sales Trainer
transcosmos thailand co. ltd
10.2022 - 02.2024
Data Analyst
transcosmos thailand co. ltd
03.2022 - 10.2022
Quality Assurance
Transcosmos Thailand Co. Ltd
04.2021 - 03.2022
Telesales Representative
Transcosmos Thailand Co. Ltd
12.2020 - 03.2021
Sociological Research for Development
Srinakharinwirot University
Similar Profiles
Alvin Kok Wei WenAlvin Kok Wei Wen
Head, FX Specialists at United Overseas Bank (UOB) Private BankHead, FX Specialists at United Overseas Bank (UOB) Private Bank
Niranjan AppajiNiranjan Appaji
Senior Data Analytics Specialist at United Overseas Bank (UOB)Senior Data Analytics Specialist at United Overseas Bank (UOB)
Elizabeth SylvisterElizabeth Sylvister
Credit Analyst at United Overseas Bank (UOB)Credit Analyst at United Overseas Bank (UOB)
PASSANANTA SANTISOPASRIPASSANANTA SANTISOPASRI
Product Specialist – Psychiatric Team at Thai-Otsuka Pharmaceutical Co., Ltd.Product Specialist – Psychiatric Team at Thai-Otsuka Pharmaceutical Co., Ltd.
Niwat PatpaiNiwat Patpai
Workplace Supervisor at Unilever ThailandWorkplace Supervisor at Unilever Thailand