Manuel Narvaez Jr
English Teacher (ESL )
Thonburi Thapra, Bangkok City
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work History
English Teacher
Sacred Heart Convent School
Klong Toey Bangkok
09.2020 - Current
- Planned dynamic lessons for synthetic phonics and English curriculum to increase student comprehension of books and literary concepts for multiple classes.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Supported student skill development in alignment with personal and academic goals.
Partner Enhancement Project Intern (AST)
Agoda Services Co. Ltd.
Bangkok
03.2020 - 09.2020
- Identified issues and procured information about preventive measures for the post covid19 from each hotel that will be updated on the website which aims to boost confidence and attract more customers.
- Skilled at working independently and collaboratively in a team environment.
- Gained extensive knowledge in data entry, analysis, and reporting.
Customer Service Specialist
Agoda Services Co. Ltd.
Bangkok
01.2019 - 03.2020
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Insurance Travel Claims and Roadside Assistance
Allianz Worldwide Partners
Bangkok
10.2016 - 11.2018
- Demonstrated a high level of initiative and creativity while tackling difficult tasks like emergency roadside situations by arranging tow services or technicians and claims process.
- responsible for handling insurance claims. in terms of reviewing claim submissions, obtaining and verifying information, corresponding with insurance agents and beneficiaries, and processing claim payments.
English Teacher ( ESL)
Wat Bangpakok School
Bangkok
01.2012 - 09.2016
- Planning, organizing, and preparing classes including detailed lesson plans
- Develop learning materials that support the learning objectives and planned activities
Bank Executive
Development Bank of Singapore
Singapore
06.2011 - 01.2012
- Delivers personalized service over the phone to customers on banking products, accounts, and service inquiries in an effective and efficient manner.
- Resolves product and service problems including follow-up and adjustments such as bank transactions, online banking, funds transfer, check clearing, stop checks, cash and coin deposits, cash jammed, ATM and Debit card issues, fixed deposit, and foreign currencies.
Customer Care Professional
JP Morgan Chase Bank
Taguig City
11.2009 - 03.2011
- Provide accurate information about their mortgage loans relating to payments financial and non-financial inquiries, amortization, payoff, and satisfaction of loan and account maintenance.
- Resolved concerns with products or services to help with retention and drive sales.
Retail Associate Cum Front Desk
Friven & Co. Pte Ltd
Singapore
05.2008 - 06.2009
- Demonstrated respect, friendliness, and willingness to help wherever needed. (attending to customer queries and feedback via walk-ins, phone calls, or emails.)
- Perform other functions that may be assigned by the superior from time to time.
- Ensure all reports, purchases, and inventory of sales are accurate and timely recorded.
Technical Support and Customer Service Agent
ePLDT VENTUS
Makati
05.2004 - 02.2008
- Answer inbound technical and customer service calls relating to entertainment services ( account services, statements, and balances)
- Respond to customer inquiries regarding products and services including installation, set-up troubleshooting, and hardware operations.
- Sell multiple products and services as well as hardware systems and accessories.
Education
Diploma - Diploma in Teaching
Far Eastern University Roosevelt
Philippines 08.2021 - 09.2022
Bachelor of Science - Business Administration in Banking And Finance
Adamson University
Manila Philippines 06.2000 - 03.2004
Skills
Elementary education
undefinedAdditional Information
I must say that my customer service experience had develops me to multi-tasking, and be able to work in diverse environments. Enable to take higher responsibility given by the superior from time to time. I must say with excellent communication skills, experience, and education makes me feel confident that I can still do this job and bring added value.
English Proficiency Test
TOEIC 930 - January 2014
TOEIC 890 - Year 2021
IELTS BAND 7 - April 2016
Timeline
Diploma - Diploma in Teaching
Far Eastern University Roosevelt
08.2021 - 09.2022
English Teacher
Sacred Heart Convent School
09.2020 - Current
Partner Enhancement Project Intern (AST)
Agoda Services Co. Ltd.
03.2020 - 09.2020
Customer Service Specialist
Agoda Services Co. Ltd.
01.2019 - 03.2020
Insurance Travel Claims and Roadside Assistance
Allianz Worldwide Partners
10.2016 - 11.2018
English Teacher ( ESL)
Wat Bangpakok School
01.2012 - 09.2016
Bank Executive
Development Bank of Singapore
06.2011 - 01.2012
Customer Care Professional
JP Morgan Chase Bank
11.2009 - 03.2011
Retail Associate Cum Front Desk
Friven & Co. Pte Ltd
05.2008 - 06.2009
Technical Support and Customer Service Agent
ePLDT VENTUS
05.2004 - 02.2008
Bachelor of Science - Business Administration in Banking And Finance
Adamson University
06.2000 - 03.2004
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