Worrsa Rarchtharasorn
General Manager
Nonthaburi ,Muengnonthaburi
Summary
Dynamic and results-oriented professional with over 10 years of experience in management, customer relations, and international operations. Proven track record in leading teams, enhancing guest experiences in hospitality settings, and driving sales in diverse trading environments. Eager to leverage strong leadership skills and commercial law background to excel as Front Office Manager at Holiday Inn Sukhumvit, ensuring seamless guest services, efficient operations, and team performance in a fast-paced hotel environment.
Overview
12
12
years of professional experience
3
3
Languages
Work History
General Manager
STPC Intertrade Co.,LtD
01.2021 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
International Sales Manager
Haiyuan International Trade Co.,Ltd
04.2019 - 01.2020
- Increased market share through the development of innovative sales strategies tailored to specific regional markets.
- Organized successful trade show events to showcase products, generating increased brand awareness and attracting new customers from around the world.
- Set objectives and led sales team to achieve aggressive global sales goals.
- Collaborated with Regional Sales Managers to make strategic sales decisions.
- Demonstrated Product or Service and showcased Type features to entice customers to buy.
- Negotiated with Type companies to achieve advantageous deals for company.
- Developed customized sales proposals tailored to individual client needs, demonstrating the value of products and services while addressing unique challenges faced by each customer.
- Motivated salesforce to achieve sales goals through incentives and rewards.
- Documented transactions and managed high-value accounts using Software.
- Improved sales techniques and made sales pitches to Number potential clients per quarter.
- Resolved issues escalated by Type departments to satisfy customers and increase confidence in Product or Service.
- Expanded international sales by cultivating strong relationships with key clients and distributors.
- Built lasting relationships with industry influencers to keep abreast of emerging trends and drive positive brand positioning in target markets.
PR Manager
I.Wonder168 Pte Ltd
06.2015 - 01.2019
- Negotiated partnerships with key stakeholders that led to mutually beneficial outcomes.
- Coached executives on media appearances, ensuring consistent messaging and polished delivery.
- Managed crisis communications, mitigating potential damage to company reputation.
- Enhanced corporate image through expertly crafted messaging and brand positioning strategies.
- Negotiated partnerships with key stakeholders that led to mutually beneficial outcomes.
- Developed relationships with key industry influencers to expand reach and credibility.
- Increased brand awareness by developing and implementing strategic public relations campaigns.
- Launched successful product launches by coordinating integrated marketing efforts.
- Optimized online presence through social media management and search engine optimization techniques.
- Spearheaded community outreach programs to bolster company reputation as a socially responsible organization.
Import Administrator
Heah Long Seng Transport &Trading Pte Ltd
09.2013 - 05.2015
- Reduced shipment delays with proactive communication and coordination between suppliers, carriers, and warehouse staff.
- Developed robust reporting mechanisms for management to monitor key performance indicators related to imports operations.
- Collaborated with finance teams to reconcile payments and resolve discrepancies related to imports transactions.
- Conducted thorough audits of import records, identifying inaccuracies and implementing corrective actions as needed.
Education
Bachelor - Commercial Law
Rattana Bundit University (RBAC)
Bangkok04.2024
Secondary School - Science Math
Satthasilapeach Rangsit School
Nan 06.2017
Skills
Operations management
Customer relationship management
Team leadership
Project management
Staff supervision
Team building
Performance improvement
Operations oversight
Customer retention
Business development
Leadership and team building
Quality management
Effective leader
Expense control
Schedule management
Project planning
Workflow planning
Goal setting
Budget analysis
Staff motivation
Client relations
Relationship building
Branding
Sales expertise
Problem resolution
Efficient multi-tasker
Cost reductions
Skilled negotiator
Sales team development
Vendor relationships
Client account management
Purchasing and planning
Succession planning
Team oversight
Timeline
General Manager
STPC Intertrade Co.,LtD
01.2021 - Current
International Sales Manager
Haiyuan International Trade Co.,Ltd
04.2019 - 01.2020
PR Manager
I.Wonder168 Pte Ltd
06.2015 - 01.2019
Import Administrator
Heah Long Seng Transport &Trading Pte Ltd
09.2013 - 05.2015
Bachelor - Commercial Law
Rattana Bundit University (RBAC)
Secondary School - Science Math
Satthasilapeach Rangsit School