My experience is mostly in the gold investment business. I was in the business development team from the beginning, which was the team that built the gold investment business network from the telephone trading system and developed to online trading. Which is currently developing the gold trading system to go beyond the investment framework to other contexts for customers who are currently trading gold.
- Restructuring the organization to support the new business model in the future.
- Plan new corporate goals with clear annual KPIs that are consistent with the New Business Unit.
- Set up internal work processes and customer service for transformation to digital business and drive the organization with data driven approach.
- Established an online gold jewelry trading business in a new network format via Line Social channels to solve problems for both sellers and buyers.
- Setup the work process for Operation and Customer Service to start doing business.
- Find the value of products and services to solve problems for customers and sellers who need to adapt to online sales more.