Witchapon Kitthaworn

• Define local and regional service partner strategy and business plan.
• Partner scouting and scanning Thailand, Myanmar, Laos, Cambodia and Vietnam, On-/Off-Boarding of Partners.
• Identify business model for each candidate.
• Leading contract negotiation with Partners, alignment on common Business Targets.
• Technical enabling and provision of all relevant tools, processes, and technical information to Partners.
• Keep in touch with partners, being business partner to help grow their business together. and solve any issues.
• Keep Partner Master Data up to date in CRM (Salesforce).

• Drives and supports Business Excellence activities to continuously improve business performance in defined area of responsibility, successfully implemented 2 sales project by HQ plan.
• Drives and supports analysis of strengths and weak points of current business, identifies improvement areas and supports coordinated target setting across functions. contributing in organize overachieving in the last 3 years.
• Drives and supports cross-functional implementation of Business Excellence project.
• Provides transparency on status and progress and contributes to reporting and communication.

Getting recruited as a special care team to bring back customer satisfaction and successfully renewing 3 year contract by really listening to their needs and changing the way the team works.

Trusted to be owner of vendor's KPI assessor linked to payment, formulate KPI that best serve all stakeholders, understand both company target and vendor interests.

Start learning and implementing some tools using Excel, and never stop since.

Starting as PR/PO processor, after mastering the process, didn't just stop there . Over 2 years, helped reduce lead time from more than 60 days to less than 10 days, by optimizing processes and collaborating with other departments.