Wiraya Chom-Ngarm
Bangkok
Summary
Enthusiastic Senior Customer Service Representative with more than 7 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers.
Overview
13
13
years of professional experience
Work History
Senior Customer Service Specialist
Inventronics (Hong Kong) Limited
08.2023 - 09.2024
- Coordinated with local distributor (BEC) for new orders from customers and executed the order processing.
- Ensured the accuracy of order processing e.g. pricing, quantity, etc.
- Handled customer enquiry e.g. stock availability, stock status, pricing, etc.
- Timely updated back orders and confirmed customers for delivery.
- Daily reviewed due back orders. If goods cannot be delivered according to requested delivery date, promptly informed this matter to customers and tried to find a fastest lead time for their satisfaction.
- Timely handled product claims from customers.
- Executed credit note / debit note (if any).
- Coordinated with supply chain/planner for products lead time and negotiated a fastest lead time with them when needed.
- Coordinated with logistics team to prepare for a new shipment every week.
- Double-checked shipping documents prepared by logistics team e.g. commercial invoice, packing list, Form E before sending it to local distributor.
- Created monthly sales report.
- Monitored payments from local distributor.
Senior Logistics & Customer Service Executive
OSRAM (Thailand) Co., Ltd.
10.2021 - 07.2023
- All documentation on logistics functions concerning imports, exports, deliveries, invoicing and stock control.
- Coordinated with Logistics and Warehousing Service provider for all the distributions to customers.
- Continuous improvements of order fulfillment process.
- Total customer service functions (Both internal and external).
- Maintained and controlled of SAP system or the company software plus printed of monthly reports for analysis.
- Provided backup service in the absence of others within the working group.
- Executed, and followed up of customers purchase orders to ensure prompt deliveries.
- Handled customer enquiry e.g. stock availability, stock status, pricing, campaign, etc.
- Handled customer complaint.
- Attended the incoming customer orders and executed the order processing.
- Ensured the accuracy of order processing e.g. pricing, quantity, customer, destination, etc.
- Executed Outbound creation, closed the order and transmitted the orders to Logistics and Customer Service Provider.
- Ensured Customer Service Provider arranged the delivery completely according to the orders submitted.
- Ensured the signed copy of Invoice/Tax Invoice/Delivery Note were returned to the company completely and timely, by check against the control sheet.
- Coordinated with Customer Service Provider for daily distributing of goods.
- Timely updated the customer’s back orders and confirm the customer for delivery.
- Daily reviewed the due back order. If goods cannot be delivered according to the requested delivery date, the postponement of due back-order date must be executed.
- Timely handled the customer return for the outbound execution and delivery of Lamp Replacement.
- Handled special return from customers (not monthly return).
- Executed credit note.
- Coordinated with the appointed Custom Agent for the importation document for customs declaration; prepared completed import documents.
- Checked the accuracy of the Declaration Form prepared by Custom Agent e.g. HS Code, tariff rate, preferential tariff (if any), value, stock description, etc.
- Ensured the preferential tariff is undertaken e.g. Form E.
- Monitored payments from customers.
- Supervise the assistant (if any).
Senior Sales Administrator
Olympus (Thailand) Co., Ltd.
09.2016 - 12.2020
- Checked stock availability in the system and created sales order from dealers' purchase order.
- Created billing document and informed warehouse to prepare for packing and delivery.
- Confirmed delivery schedule to dealers.
- Created Credit Note and Debit Note (if any).
- Issued purchase order for payments.
- Uploaded dealers price list into the SAP system.
- Created new materials, vendors, and customers in SAP.
- Was the contact person when new shipments arrived.
- Did a goods receipt into the system.
- Monitored and placed an order for office supplies.
- Updated monthly time attendance and overtime.
- Other administration tasks such as coordinating with Juristic Person for building access card, parking coupon, and building maintenances.
Sales Coordinator & Administrative Assistant
OSRAM (Thailand) Co., Ltd.
11.2013 - 06.2016
- Supported salespersons by coordinating with customers about orders and claimed products.
- Was the contact person of sales channel with overseas branches.
- Took care of office area and properties.
- Contacted suppliers for purchasing office supplies.
- Made a hotel reservation and air ticket including visa apply for employees.
- Managed employees’ benefits such as social security, medical card, and life insurance.
- Any other administrative and HR tasks assigned by manager.
- Made a commission for sales staffs who sold the products at department stores.
- Was the assistance related to IT issues.
Executive Assistant
Nishimoto Trading Co., Ltd.
05.2012 - 10.2013
- Kept a record of monthly office expenses and made a withholding tax from invoices.
- Translated documents from Thai – English and English – Thai.
- Co-ordinated with suppliers about production and shipping agent concerning the vessel to export products from Thailand to overseas.
- Received and double-checked shipping documents from suppliers and forwarded them to Head Office in Japan.
- Made a hotel reservation for customers and staffs from Japan.
- Performed other duties as assigned by General Manager.
Sales Coordinator
Bangkok CitiSmart Co., Ltd.
11.2011 - 04.2012
- Co-ordinated with clients (mostly foreigners) who would like to buy/rent condominium or house (in Bangkok area) by telephone and email, and sent client’s information to sales staffs.
- Gave an information of condominium or house to clients who would like to buy/rent.
Sales Executive
King Power Tax Free Co., Ltd.
04.2011 - 10.2011
- Presented and sold Thai souvenir products such as Dry Fruits, Thai Silk, Brass & Pewter, Leather Handbag, Scarf, and etc to foreigners.
Education
Bachelor of Arts - English
King Mongkut’s Institute of Technology Ladkrabang
Ladkrabang 03.2011
Skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Outlook
- SAP knowledge
- Oracle EBS knowledge
Languages
Good command of written and spoken in English
Personal Information
- Age: 36 years
- Expected Salary: 55K – 60K
- Date of Birth: 09/08/88
- Gender: Female
- Nationality: Thai
- Marital Status: Single
References
References will be sent upon request
Timeline
Senior Customer Service Specialist
Inventronics (Hong Kong) Limited
08.2023 - 09.2024
Senior Logistics & Customer Service Executive
OSRAM (Thailand) Co., Ltd.
10.2021 - 07.2023
Senior Sales Administrator
Olympus (Thailand) Co., Ltd.
09.2016 - 12.2020
Sales Coordinator & Administrative Assistant
OSRAM (Thailand) Co., Ltd.
11.2013 - 06.2016
Executive Assistant
Nishimoto Trading Co., Ltd.
05.2012 - 10.2013
Sales Coordinator
Bangkok CitiSmart Co., Ltd.
11.2011 - 04.2012
Sales Executive
King Power Tax Free Co., Ltd.
04.2011 - 10.2011
Bachelor of Arts - English
King Mongkut’s Institute of Technology Ladkrabang
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