WIKANDA CHANGKONG
Front Office
CHAINAT,66
Summary
Dynamic professional with a proven track record at Central Westgate Department Store, enhancing performance appraisal systems for targeted improvements. Expert in appraisal analysis and exceptional in communication, I have significantly increased customer satisfaction at Pacific Hotel & Residence. Skilled in problem-solving and quality control, my approach transforms challenges into achievements.
Overview
6
6
years of professional experience
Work History
Performance Appraisal
Central Westgate Department Store
12.2015 - 03.2017
- Managed performance appraisal process, providing insightful feedback for employee growth and development.
- Contributed to performance appraisal process through diligent data collection, analysis, and reporting on key metrics.
- Managed performance appraisal process, providing constructive feedback and guidance to team members.
- Revamped performance appraisal system for more accurate evaluations and targeted improvements.
Receptionist
Jasmine Resort Sriracha
03.2011 - 12.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Hotel Reservations
Pacific Hotel & Residence
02.2014 - 11.2015
- Participated in regular meetings with hotel management to discuss performance metrics and areas for improvement within the reservation department.
- Maintained strong relationships with clients and hotel partners to ensure seamless reservation experiences.
- Provided exceptional customer service through timely responses to emails, phone calls, chat messages from prospective guests seeking information or assistance with their bookings.
- Increased customer satisfaction by efficiently managing reservations and addressing guest inquiries.
Education
Chainat Pittayakhom School
Chainat03.2008
Rachinee Primary School
Nakhonpatom02.2002
Skills
Expertise in Software
Timeline
Performance Appraisal
Central Westgate Department Store
12.2015 - 03.2017
Hotel Reservations
Pacific Hotel & Residence
02.2014 - 11.2015
Receptionist
Jasmine Resort Sriracha
03.2011 - 12.2013
Chainat Pittayakhom School
Rachinee Primary School
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