WIJITRA PHAOPHOM
Customer Service, Operation Support
Bangkok
Summary
Focused and attentive Staff Member with good administrative, organizational and problem-solving abilities. Skilled at coordinating people, activities and documents. Dedicated to best-in-class work and productivity.
Overview
6
6
years of professional experience
20
20
years of post-secondary education
Work History
Operation - Retails staff
King Power Mahanakhon
07.2022 - 05.2024
- Taking welcome photos for all guests who visit the observation
- Cooperating with other departments to make guests impressed and enjoy visiting place
- Giving information about the Mahanakhon Skywalk, the observation) and other details
- Selling photo souvenirs and souvenirs
- Encouraging team to achieve daily sales goals
- Preparing and checking stock of all souvenirs every day.
Teacher Assistant
Phut Phut Nursery Care
03.2022 - 06.2022
- Took care for children aged between 1.2 to 2.5 years old
- Prepared lessons each day and taught them related to a lesson plan
- Took a bath, got dressed, changed diapers, fed them and took them to sleep
- Took care of after-school students aged between 5 - 8 years old
- Taught homework for primary school students and doing exercises
- Evaluated student development every day after finishing class.
Customer Service Agent - Sales Representative
Concentrix Services (Thailand)
09.2021 - 01.2022
- Gave information about products and payment methods
- Purchased orders for customers
- Explained information about after services
- Answered customers' questions and solved problem
- Encouraged team to achieve daily sales goals.
Child care training program
Kitamura House International Preschool
08.2021 - 09.2021
- Took care for children aged between 1.2 yrs - 4 yrs old
- Prepared class activities and other activities for their age's development
- Taught students related to the lesson plan
- Took a bath, got dressed, changed diapers, fed them and took them to sleep
- Took care of homeschooled students aged between 5 yrs
- 12 years old
- Taught homework for primary school students and doing exercises
- Created class activities including class exercises, homework and game
- Evaluated student development every day after finishing class.
Airline's Call Center Agent Trainee
Truetouch Co,.Ltd
08.2020 - 03.2021
- Took responsibility for Thai-English speaker
- Took responsibility for passenger's membership
- Achieved daily target call, about 75 per day
- Worked as Supervisor's assistant
- Trained new employees on how to answer phone calls and manage tickets when flight is cancelled
- Encouraged and complimented new team members, also helped them deal with a difficult problem
- Dealing with passengers who have special requirements (complaining cases)
- Answered upcoming phone calls from passengers
- Gave airlines information and answered passenger's questions
- Booked, changed flight tickets and added other services refer to passenger request
- Redeemed membership's points for tickets
- Explained and dealt with passengers when flight was cancelled due to covid situation
- Offered solutions to solve problems and make passengers satisfied.
Establishment Supervisor Trainee
KidZania Bangkok, Siam Paragon 5th Floor.
09.2019 - 11.2019
- Worked as activities leader to lead children to role-play in many careers, such as chief, designer, model, researcher and professor
- Entertained class and make children enjoy activities.
Cashier staff Trainee
7-eleven, Vorrajak Branch (00245)
11.2018 - 02.2019
- Effectively filled the main cashier position
- Processed sales and service transactions at the cash wraps
- Offered weekly promotions to customers.
Event Management Trainee
Courtyard by Marriott Bangkok
02.2018 - 05.2018
- Arranged related hotel documents (BEO, Group Resume, Function Invoice)
- Made media signs and documents for each event (Poster, Digital Signage, Tent card, Voucher, etc.)
- Updated the latest event on weekly calendar and monthly calendar every Thursday
- Collaborated with banquet departments to complete customer event
- Supported team when the event was held.
Education
Bachelor of Arts - Communicative English For Business
Panyapiwat Institute of Management
04.2001 - 05.2021
English-Chinese program -
Narivooth School (High School)
English-Math program - undefined
Narivooth school (Secondary School)
Skills
Proficiency in MS Office, Google Forms and Infographic
Strong Customer Service and call center experience
Highly adaptive and flexible person with a positive attitude
Strong worth ethic, leadership and teamwork skills
File Management and detail-oriented
Part time jobs
- Worked as call centre agent for the Pizza Company
- Worked as staff and cashier for Mr.Donut shop
- Worked as a server casual in the hotel
- Worked as a staff in the bookshop at BANGKOK INTERNATIONAL BOOK FAIR
References
- Ms. Pitchaya Tiyarattanachai, Head of Communicative English for Business Program, Faculty of Liberal Arts, Panyapiwat Institute of Management, 086-371-3598, pitchayatiy@pim.ac.th
- Dr. Sirinun Krisnachinda (Advisor), Assistant Dean for Student Affairs, Faculty of Liberal Arts, Panyapiwat Institute of Management, 089-165-3493, sirinunkris@pim.ac.th
Timeline
Operation - Retails staff
King Power Mahanakhon
07.2022 - 05.2024
Teacher Assistant
Phut Phut Nursery Care
03.2022 - 06.2022
Customer Service Agent - Sales Representative
Concentrix Services (Thailand)
09.2021 - 01.2022
Child care training program
Kitamura House International Preschool
08.2021 - 09.2021
Airline's Call Center Agent Trainee
Truetouch Co,.Ltd
08.2020 - 03.2021
Establishment Supervisor Trainee
KidZania Bangkok, Siam Paragon 5th Floor.
09.2019 - 11.2019
Cashier staff Trainee
7-eleven, Vorrajak Branch (00245)
11.2018 - 02.2019
Event Management Trainee
Courtyard by Marriott Bangkok
02.2018 - 05.2018
Bachelor of Arts - Communicative English For Business
Panyapiwat Institute of Management
04.2001 - 05.2021
English-Chinese program -
Narivooth School (High School)
English-Math program - undefined
Narivooth school (Secondary School)
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